Inbound Sales Administrator

JR United Kingdom; Basingstoke; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Basingstoke is looking for an Inbound Sales Administrator to manage customer orders and provide outstanding service. This role requires excellent communication and organisational skills, along with a commitment to high-quality customer support. The successful candidate will work in a dynamic environment, supporting the Business Development Managers and ensuring smooth order processing.

Benefits

25 days holiday + Bank Holidays

Life Insurance

Enhanced Maternity/Paternity pay

5% Pension contributions

Annual bonus scheme based on performance

Qualifications

• Experience in Customer Service/Administration or similar role required.
• Must provide a 5-year work history and pass a basic DBS check.

Responsibilities

• Handling service-related and customer orders including processing and dispatch.
• Acting as point of contact for sales inquiries and supporting quotation preparations.
• Collaborating with other teams to ensure timely delivery of products.

Skills

Interpersonal Skills

Communication Skills

Organisational Skills

Multi-tasking

Job description

Inbound Sales Administrator

The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This role requires the ability to multi-task in a fast-paced environment and suits someone who enjoys going above and beyond for both internal and external customers.

Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.

Requirements:

• Excellent interpersonal and communication skills
• Experience in Customer Service/Administration or similar role
• Team player
• Organised and methodical approach
• Ability to multi-task
• A satisfactory basic DBS check

Key Duties & Responsibilities:

• Handling all service-related and customer orders, including requests, processing, dispatching, and providing information such as stock availability, delivery dates, and pricing
• Acting as the point of contact for sales inquiries, communicating requests to relevant Business Development Managers or Distributors, and supporting quotation preparations
• Providing confident customer care
• Responding promptly to sales inquiries
• Maintaining customer account details with up-to-date information in the DSE system
• Preparing export documentation in compliance with Customs & Excise procedures
• Processing customer requests for online store approval and monitoring sales orders
• Processing credit card payments via online systems
• Collaborating with Production, Quality, Dispatch, and Accounts teams to ensure timely delivery of high-quality products
• Assisting in other areas of the company as needed

Benefits:

• 25 days holiday + Bank Holidays
• Life Insurance
• Enhanced Maternity/Paternity pay
• 5% Pension contributions
• Company-wide performance-based annual bonus scheme