Inbound Sales Administrator

JR United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK seeks an Inbound Sales Administrator to connect customers with the Business Development Managers. The role involves processing orders, maintaining customer details, and providing post-sale support, ideal for someone who excels in a fast-paced environment.

Benefits

25 days holiday + Bank Holidays

Life Insurance

Enhanced Maternity/Paternity pay

5% Pension contributions

Companywide performance-based annual bonus scheme

Qualifications

• Strong background in customer service or administration required.
• Excellent communication and interpersonal skills necessary.
• Organised with a methodical approach to tasks.

Responsibilities

• Process customer orders and provide timely updates.
• Serve as contact for sales inquiries, liaising with managers.
• Maintain customer account information accurately.

Skills

Interpersonal skills

Communication skills

Organisational skills

Multi-tasking

Education

Experience in Customer Service/Administration

Job description

The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This role requires the ability to multi-task in a fast-paced environment and suits someone who enjoys going above and beyond for both internal and external customers.

Due to the known consignor duties, the successful candidate must provide 5 years of work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.

Requirements:

• Excellent interpersonal and communication skills
• Experience in Customer Service/Administration or similar roles
• Team player
• Organised and methodical approach
• Ability to multi-task
• Satisfactory basic DBS check

Key Duties & Responsibilities:

• Handle all service-related customer orders, including requests, processing, dispatching, and providing information such as stock availability, delivery dates, and pricing
• Serve as a point of contact for sales inquiries, communicating requests to relevant Business Development Managers or Distributors, and supporting with quotations
• Provide confident customer care
• Respond promptly and efficiently to sales inquiries
• Maintain customer account details with current information in the DSE system
• Prepare export documentation accurately, ensuring compliance with Customs & Excise procedures
• Coordinate customer requests for online store approval and monitor subsequent sales orders
• Process credit card payments via online systems
• Collaborate with Production, Quality, Dispatch, and Accounts teams to ensure high-quality products are delivered on time
• Assist in other company areas as required

Benefits include:

• 25 days holiday + Bank Holidays
• Life Insurance
• Enhanced Maternity/Paternity pay
• 5% Pension contributions
• Companywide performance-based annual bonus scheme