Inbound Sales Administrator

JR United Kingdom; Belfast; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in Belfast seeks an Inbound Sales Administrator to connect customers with Business Development Managers. The role involves processing orders, maintaining customer information, and ensuring excellent customer service in a fast-paced environment. Benefits include life insurance, enhanced maternity pay, 25 days holiday, and a performance-based bonus scheme.

Benefits

25 days holiday + Bank Holidays

Life Insurance

Enhanced Maternity/Paternity pay

5% Pension contributions

Companywide performance-based annual bonus scheme

Qualifications

• Experience in Customer Service/Administration or similar role.
• Team player, organised and methodical in approach.
• A satisfactory basic DBS check is required.

Responsibilities

• Handling service-related and customer orders, including processing and dispatching goods.
• Providing a point of contact for sales enquiries and supporting the Business Development Managers.
• Establishing and maintaining customer account details accurately.

Skills

Communication skills

Customer Service

Organisational skills

Multi-tasking

Job description

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The Inbound Sales Administrator acts as the connecting piece between the customer and the Business Development Managers by doing things like processing orders, keeping track of customer information, and providing post-sale customer service reports. It's a fast-paced environment that requires the ability to multi-task and would suit someone who enjoys going above and beyond for customers, both internal and external.

Due to the known consignor duties carried out, the successful candidate will need to provide 5 years work history including confirmation of dates from previous employers. A basic DBS check will also be required for this role.

Requirements:

• Excellent interpersonal and communication skills
• Experience in Customer Service/Administration or similar role
• Team player
• Organised and methodical in approach
• Ability to multi-task
• A satisfactory basic DBS check

Key Duties & Responsibilities:

• Handling of all service-related and customers’ orders including customer requests, processing orders, processing and dispatching goods, and information such as stock availability, delivery dates, and pricing
• Provide a point of contact for sales enquiries, communicating all requests to the relevant BDM or Distributor, and support the Business Development Managers with the production of quotations
• Provide confident customer care
• Respond promptly and efficiently to sales enquiries daily
• Establish and maintain customer account details with all relevant and up-to-date information in the DSE operating system
• Accurate preparation of export documentation ensuring compliance with statutory Customs & Excise procedures
• Process and co-ordinate customer requests for online store approval and monitor sales orders subsequently processed
• Process credit card payments using online payment system
• Work as an effective team member liaising with the Production, Quality, Dispatch, and Accounts functions to ensure our customers are provided with high-quality products delivered on time
• Help in other areas of the company as required
• 25 days holiday + Bank Holidays
• Life Insurance
• Enhanced Maternity/Paternity pay
• 5% Pension contributions
• Companywide performance-based annual bonus scheme