Inbound Patient Care Advisor – Eye Care (Glasgow)

OPTICAL EXPRESS; Glasgow; Presencial; GBP 27 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Excellent uncapped bonus structure

State of the art modern working envs

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear

Friends and family discount scheme

Full training on refractive treatments

Clear progression routes for top perf

Pension scheme

Resumo da oferta

Optical Express in Glasgow City Centre is seeking a Customer Care Advisor - Inbound to join a 40-hour week, full-time role. You will be the first point of contact for patients, handling inquiries from booking sight tests to refractive treatments and ensuring a positive patient experience.

The role offers excellent bonus potential, modern working environments and generous leave. Full training and progression opportunities are provided within a supportive team focused on care and integrity.

Qualificações

• Strong communication and interpersonal skills are essential.
• Excellent problem-solving abilities when addressing patient needs.
• Good administrative skills with attention to detail and organisation.
• Experience in a customer-facing role, ideally in healthcare or optical services.
• Ability to handle multiple tasks under pressure and meet deadlines.

Responsabilidades

• Handle patient inquiries via phone and email, providing accurate information and scheduling appointments.
• Manage patient records, update databases and assist with appointment coordination.
• Ensure a smooth patient journey from initial inquiry to treatment.
• Collaborate with clinical and administrative teams to meet patient needs and timing.

Conhecimentos

Communication

Problem-solving

Administrative skills

Customer-facing

Multitasking

Proactive mindset

Descrição da oferta de emprego

Optical Express in Glasgow City Centre is seeking a Customer Care Advisor - Inbound to join a 40-hour week, full-time role. You will be the first point of contact for patients, handling inquiries from booking sight tests to refractive treatments and ensuring a positive patient experience.

The role offers excellent bonus potential, modern working environments and generous leave. Full training and progression opportunities are provided within a supportive team focused on care and integrity.