Outbound Sales & Lead Conversion - Eye Care Consultations

Optical Express; Glasgow; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

33 days annual leave

Free Breakfast

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Staff discount scheme

Full training

Career progression

Job summary

Optical Express in Glasgow City Centre is seeking an outbound sales specialist to contact patients interested in refractive treatments and convert warm leads into booked consultations. You will deliver excellent customer service, aim to exceed KPIs, and guide patients through the booking journey with full training provided.

This role offers a modern working environment with opportunities for growth and development within Optical Express’s private eye-care network.

Qualifications

• Experience in outbound sales or high-contact customer service.
• Ability to build trust and rapport with patients.
• Strong communication and persuasive abilities.

Responsibilities

• Make outbound calls to patients who enquired about refractive treatments.
• Deliver an outstanding customer experience while identifying opportunities.
• Consistently meet and exceed KPIs and conversion targets.
• Guide patients through the consultation booking journey and take ownership of interactions.

Skills

Outbound calls

Customer service

Communication skills

Persuasion skills

Target driven

Job description

Optical Express in Glasgow City Centre is seeking an outbound sales specialist to contact patients interested in refractive treatments and convert warm leads into booked consultations. You will deliver excellent customer service, aim to exceed KPIs, and guide patients through the booking journey with full training provided.

This role offers a modern working environment with opportunities for growth and development within Optical Express’s private eye-care network.