Eye Care Outbound Sales Specialist

OPTICAL EXPRESS; Glasgow; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Free Breakfast and subsidised staff C

Free Laser Eye Surgery and intraocular

Free eye tests

Discounted eyewear

Job summary

Optical Express in Glasgow City Centre is seeking a proactive Contact Centre agent for outbound sales. This full-time role requires greeting and converting warm leads into booked consultations, while delivering an outstanding customer experience.

You will work 40 hours per week, office-based, with a rewarding bonus structure and clear progression opportunities. The ideal candidate is target-driven with strong communication and resilience, able to build trust, identify customer needs and guide

Qualifications

• Experience in outbound sales or high-contact customer service.
• Strong communication and persuasive skills.
• Motivated to meet and exceed performance targets.
• Resilient and driven to succeed.

Responsibilities

• Make outbound calls to patients who have enquired about refractive treatments.
• Deliver an outstanding customer experience while identifying opportunities.
• Consistently meet and exceed KPIs and conversion targets.
• Build trust and rapport, guiding patients through the consultation booking journey.
• Take ownership of every interaction, ensuring a positive and informative experience.

Skills

Outbound sales

Excellent communication

Target-driven

Resilience

Job description

Optical Express in Glasgow City Centre is seeking a proactive Contact Centre agent for outbound sales. This full-time role requires greeting and converting warm leads into booked consultations, while delivering an outstanding customer experience.

You will work 40 hours per week, office-based, with a rewarding bonus structure and clear progression opportunities. The ideal candidate is target-driven with strong communication and resilience, able to build trust, identify customer needs and guide