Inbound & Outbound Sales & Customer Care Advisor

Williams Trade Supplies Holdings Limited; North Fareham; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

33 days annual leave

Training and development opportunities

Discounted shopping platform & gym

Private medical insurance for the full

24/7 Employee Assistance Programme

Car leasing & cycle-to-work schemes

Company discount on our products

Contributory pension scheme

Life Assurance

Zusammenfassung

Williams is seeking an Inbound & Outbound Sales Advisor (Customer Service) to join our Fareham team. The role involves delivering outstanding customer service via telephone and email, handling inbound and outbound calls, processing orders and quotes, and cross-selling products.

Hours are 40 per week (Mon-Fri plus 1 in 4 Saturdays on a rota). Salary up to £28,000 per year DOE, with a generous benefits package including 33 days leave, private medical insurance for the family, pension, and more.

Qualifikationen

• Familiar with working in a similar Customer Service or Sales environment.
• A Team player! Keen to support colleagues across multiple departments.
• Self-motivated and willing to work hard to help achieve team goals.
• IT Literate with a sound level of general computer skills.
• Able to prioritise tasks, meet deadlines, and multitask.
• Highly organised and focussed on process and quality.

Aufgaben

• Delivering outstanding customer service to our customers via telephone and email.
• Using your ideas and initiative to rectify complaints and resolve challenges.
• Taking inbound and outbound calls and managing requests promptly and effectively.
• Cross selling, soft selling and upselling at every opportunity.
• Reducing costs through your excellent attention to detail.
• Problem solving through a solutions-based approach.
• Processing orders and quotes in a timely manner.
• Managing e-mails and online orders.

Kenntnisse

Customer service

Sales

Team player

IT literate

Prioritising & multitasking

Organisation

Jobbeschreibung

Williams is seeking an Inbound & Outbound Sales Advisor (Customer Service) to join our Fareham team. The role involves delivering outstanding customer service via telephone and email, handling inbound and outbound calls, processing orders and quotes, and cross-selling products.

Hours are 40 per week (Mon-Fri plus 1 in 4 Saturdays on a rota). Salary up to £28,000 per year DOE, with a generous benefits package including 33 days leave, private medical insurance for the family, pension, and more.