Inbound Customer Advisor — Care‑driven Support & Growth

Aviva plc; Sheffield; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Bonus

Pension

Holiday allowance

Private medical

Product discounts

Share plan

SAYE

Parental leave

Cycle to work

Volunteer days

Wellbeing tools

Job summary

Aviva plc in the United Kingdom is seeking an Inbound Customer Advisor to deliver excellent service on our Wealth Organisation telephony team. The role offers a starting salary between £26,900 and £30,742, a 35-hour week, and a Monday–Friday shift pattern between 08:00 and 18:00.

You will support customers and financial advisers, with full training and coaching to handle complex queries. We value empathy, clear communication, and the ability to build trust.

Qualifications

• Excellent communication skills and a great phone manner with the ability to build rapport and show empathy.
• Be a good fact finder – you will ask the right questions at the right time to really understand what our customers need from you.
• Someone who enjoys working and learning with others around them to deliver fantastic customer service.
• The ability to understand our digital methods and how they can make things simple and quick for our customers.
• A positive, can-do attitude with the ability to have difficult conversations and overcome objections.

Responsibilities

• Provide best-in-class service to customers and financial advisers with care and clarity.
• Handle complex queries through training and coaching and resolve them effectively.
• Support customers across wealth products and telephony channels.

Skills

Excellent communication

Rapport building

Empathy

Digital literacy

Positive attitude

Job description

Aviva plc in the United Kingdom is seeking an Inbound Customer Advisor to deliver excellent service on our Wealth Organisation telephony team. The role offers a starting salary between £26,900 and £30,742, a 35-hour week, and a Monday–Friday shift pattern between 08:00 and 18:00.

You will support customers and financial advisers, with full training and coaching to handle complex queries. We value empathy, clear communication, and the ability to build trust.