In-Store Travel Advisor: Holiday Sales & Service

TUI Cruises GmbH; Cheltenham; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Commission scheme

Holiday benefits

Time off

Health & wellbeing program

Career development

Pension scheme

Life assurance

Job summary

TUI in Cheltenham is seeking a Travel Advisor to join our retail team, helping customers choose holidays, cruises, UK breaks and add-on products while delivering memorable experiences and outstanding service.

Expect a varied, customer‑facing role with opportunities to earn commission, benefit from holiday discounts, a pension, health support and career development within a values‑driven environment.

Qualifications

• Excellent customer service with a passion to help customers
• Strong focus on achieving sales targets and delivering results
• Collaborate well with colleagues and provide support to the team
• Ability to adapt to changing circumstances and maintain performance
• Organised approach with clear communication and reliability
• Flexibility to work varied shifts including weekends/bank holidays

Responsibilities

• Inspire customers and colleagues while delivering a fun, engaging experience
• Aim to exceed sales objectives with a customer-first approach
• Engage with customers face-to-face and virtually using store systems
• Investigate and resolve questions or complaints to ensure satisfaction
• Receive training on systems and products to bring holidays to life for customers

Skills

Customer service

Sales targets

Team player

Adaptability

Organization

Communication

Shift flexibility

Job description

TUI in Cheltenham is seeking a Travel Advisor to join our retail team, helping customers choose holidays, cruises, UK breaks and add-on products while delivering memorable experiences and outstanding service.

Expect a varied, customer‑facing role with opportunities to earn commission, benefit from holiday discounts, a pension, health support and career development within a values‑driven environment.