In-Store Optical Assistant: Customer-Centric & Training

Boots; Welton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Career development opportunities

Employee Assistance Programme

Job summary

Boots Opticians is looking for an Optical Assistant to be a friendly first point of contact in-store, helping customers find the right eyewear solution and guiding them through pre-screening and dispensing processes. You’ll work closely with the store team and participate in Boots' industry-leading training programme to develop your skills.

Responsibilities include dispensing glasses and contact lenses, assisting with eye-tests, providing aftercare, and keeping the shop floor standards high.

Qualifications

• Experience in a retail or clinical environment.
• Passion for customer care and service excellence.
• Willingness to learn and develop professionally.

Responsibilities

• Order, dispense and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks associated with dispensing prescriptions.
• Maintain shop floor standards.

Skills

Customer care

Enthusiasm for learning

Tools

Glasses dispensing

Contact lenses handling

Job description

Boots Opticians is looking for an Optical Assistant to be a friendly first point of contact in-store, helping customers find the right eyewear solution and guiding them through pre-screening and dispensing processes. You’ll work closely with the store team and participate in Boots' industry-leading training programme to develop your skills.

Responsibilities include dispensing glasses and contact lenses, assisting with eye-tests, providing aftercare, and keeping the shop floor standards high.