In-Store Customer Experience Advisor

Leyland SDM; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Leyland SDM in the United Kingdom is seeking a Customer Service Advisor to deliver an exceptional in-store experience. You will use product knowledge to assist customers, answer enquiries, and help meet their needs with a friendly, professional approach.

You will stay up to date with products and promotions, maintain store standards, work effectively as part of a team, and participate in required training to support a great store atmosphere.

Qualifications

• Experience in a customer-facing role, preferably in retail.
• Excellent verbal communication and interpersonal skills.
• Willingness to learn about products, services, and promotions.
• Good organisational skills and attention to detail.
• Ability to work well as part of a team and support colleagues.
• Friendly, approachable and motivated with a focus on great service.
• Flexible to work varied shifts, including weekends.
• Takes pride in maintaining a clean, tidy, and welcoming store environment.

Responsibilities

• Advise, serve, and engage with customers to build confidence and loyalty.
• Stay up to date with products, services, promotions, and competitor offerings.
• Replenish stock daily and maintain store cleanliness and presentation.
• Follow company policies and procedures to build brand image.
• Embrace company values and support colleagues to ensure happy customers.
• Take ownership of your learning and development and complete required training.

Skills

Customer Service

Communication

Product Knowledge

Organisation

Teamwork

Positive Attitude

Flexibility

Presentation

Retail IT Systems

Job description

Leyland SDM in the United Kingdom is seeking a Customer Service Advisor to deliver an exceptional in-store experience. You will use product knowledge to assist customers, answer enquiries, and help meet their needs with a friendly, professional approach.

You will stay up to date with products and promotions, maintain store standards, work effectively as part of a team, and participate in required training to support a great store atmosphere.