Store Leader: Drive Sales, Service & Excellence

Leyland SDM; Shoreditch; Remote; GBP 28,000 - 40,000; Full time

Job summary

Leyland SDM is seeking a Store Manager to lead daily operations, drive sales, and deliver outstanding customer service. You will manage a team, maintain store standards, and ensure compliance with health and safety and company policies.

You will recruit, train, and develop colleagues, manage stock and budgets, and work to maximise profitability while maintaining a positive, inclusive store environment.

Qualifications

• Retail management experience in a store manager or leadership role.
• Proven leadership and people management skills.
• Strong customer service track record and ability to handle queries/complaints.
• Experience driving sales and achieving targets.
• Excellent organisational and time-management skills for store operations and rotas.
• Effective communication with colleagues, customers and senior management.
• Ability to resolve issues quickly with customers and team.
• Experience managing stock control, ordering and inventories.
• Understanding of budgets, cost control, and financial reporting.
• Knowledge of health & safety, legal, and company policy compliance.
• Flexible and reliable, with willingness to work varied shifts (including weekends).
• Desirable: recruitment and training experience.
• Desirable: IT skills and experience with retail systems.
• Desirable: community engagement or external brand representation.
• Desirable: process improvement in store operations.

Responsibilities

• Lead, motivate, and develop the store team to deliver excellent customer service and achieve sales targets.
• Drive store sales and profitability by monitoring performance and implementing sales initiatives.
• Ensure high standards of customer service, handling queries and resolving complaints.
• Recruit, train, and support colleagues with regular performance reviews.
• Maintain high standards of store presentation, merchandising and cleanliness.
• Oversee stock control, ordering, deliveries and inventory accuracy.
• Ensure store operations comply with policies, health and safety regulations and laws.
• Manage scorecard (profit and losses), control costs and monitor financial performance.
• Plan and organise rotas, delegate tasks and ensure efficient day-to-day operations.
• Build positive relationships with the local community and represent the brand professionally.
• Identify opportunities to improve store processes and customer experience.

Skills

Retail management

Leadership

Customer service

Sales focus

Organisation

Communication

Problem solving

Stock management

Financial awareness

Compliance

Flexibility

Recruitment and training

IT skills

Community engagement

Process improvement

Tools

Retail systems

Microsoft Office

Job description

Leyland SDM is seeking a Store Manager to lead daily operations, drive sales, and deliver outstanding customer service. You will manage a team, maintain store standards, and ensure compliance with health and safety and company policies.

You will recruit, train, and develop colleagues, manage stock and budgets, and work to maximise profitability while maintaining a positive, inclusive store environment.