In Service Support Manager

Morson Talent; Dorchester; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career Development and Training

Pension with up to 1.5X employer贡献

25 days holiday (28 after 5 years, 30/

Job summary

TKMS ATLAS UK is seeking an In Service Support Manager to join our Operations team. You will support the management and delivery of CLS and In-Service Support contracts across Maritime and Defence sectors, coordinating with Project Managers, Engineers, ILS specialists, customers and suppliers to ensure effective support throughout operational life.

You will monitor contract performance, prepare reports, and maintain strong relationships with stakeholders while advancing the development of our

Qualifications

• Engineering qualification or equivalent.
• Experience in engineering, maintenance, logistics or technical support.
• Strong organisational, planning and problem-solving skills.
• Good communication and relationship-building abilities.
• PMQ, PRINCE2 Foundation or similar qualification desirable but not essential.

Responsibilities

• Support delivery of In-Service Support and CLS contracts.
• Monitor contract performance, KPIs and service deliverables.
• Coordinate support activities between internal teams and external suppliers.
• Support customer meetings, progress reviews and contract reporting.
• Prepare reports, presentations and project documentation.
• Track actions, risks, issues and opportunities across support programmes.
• Support management of subcontractor and supplier performance.
• Identify opportunities for continuous improvement within support services.
• Work with engineering, logistics and project teams to meet customer requirements.

Education

Engineering degree/HND/HNC/Level 4 qualification

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Do you have strong organisational, planning and problem-solving skills and want to build a career supporting critical maritime and defence systems throughout their operational life?

As an In Service Support Manager, you will join our Operations team at TKMS ATLAS UK, supporting the management and delivery of Contractor Logistics Support (CLS) and In-Service Support contracts across the Maritime and Defence sectors. Our team works closely with Project Managers, Engineers, Integrated Logistics Support (ILS) specialists, customers and suppliers to ensure our equipment and systems remain effectively supported throughout their operational life. This role will contribute to the successful delivery of customer requirements and the continued growth and development of our support services.

You will play an important role in coordinating support activities, monitoring contract performance and maintaining strong relationships with customers and suppliers. Working alongside a multidisciplinary team, you will gain exposure to Defence support contracts, service management and ILS processes while developing your project and commercial awareness.

In this role, you will:

Support the delivery of In-Service Support and CLS contracts.

Monitor contract performance, KPIs and service deliverables.

Coordinate support activities between internal teams and external suppliers.

Support customer meetings, progress reviews and contract reporting.

Prepare reports, presentations and project documentation.

Track actions, risks, issues and opportunities across support programmes.

Support the management of subcontractor and supplier performance.

Identify opportunities for continuous improvement within support services.

Work with engineering, logistics and project teams to achieve customer requirements.

Maintain accurate records and documentation in accordance with company procedures.

We are looking for someone who:

Has an engineering degree, HND/HNC, Level 4 qualification or equivalent military engineering training.

Has engineering, maintenance, logistics or technical support experience, with recent graduates and military leavers encouraged to apply.

Can organise and prioritise multiple tasks while maintaining a high level of attention to detail.

Has strong analytical, problem-solving and communication skills.

Can build effective working relationships with colleagues, customers and suppliers.

Is confident using Microsoft Office, particularly Excel, Word and PowerPoint.

Is motivated to learn about Defence support, CLS and ILS processes and contribute as part of a multidisciplinary team.

Knowledge of Defence, Maritime or MOD support environments, ILS principles, project-based working, engineering lifecycle management or performance reporting would be advantageous. A PMQ, PRINCE2 Foundation or similar qualification is also desirable, although a willingness to achieve this would be welcomed.

Why TKMS ATLAS UK?

With a reputation for providing innovative underwater systems for the Royal Navy (RN) and export customers, TKMS ATLAS UK operates from our Headquarters on the Jurassic Coast in Dorset. Through science, engineering and R&D we convert data into information, knowledge and capabilities that challenge the status quo, and offer winning advantage at the frontline.

Our people are at the heart of our success. An open and stimulating workspace empowers and encourages our people to be creative and act with integrity. Despite our continued growth, TKMS ATLAS UK prides itself on retaining a friendly and welcoming culture.

As well as boasting a substantial benefits package, we offer progression and personal development opportunities, competitive remuneration, flexible working and a generous pension scheme.

The continuous investment in our unique in-house test and integration facilities has supported TKMS ATLAS UK's growth in supplying UK and global markets with submarine and ship systems. This includes sonar, autonomous systems, marine electric actuation and mine counter-measures. Our Portland Harbour waterside facilities provide an excellent environment to test systems at sea. As a leading innovative maritime systems company, TKMS ATLAS UK operates throughout all phases of the acquisition and engineering lifecycles, from concept to In-Service Support.

You'll also get a package that includes:

• Competitive salary
• Career Development and Training
• Pension with up to 1.5X employer contributions
• 25 days holiday (increasing to 28 days after 5 years employment and 30 days after 10 years)
• Dental Cover and Employee Assistance Programme
• Flexible working patterns

At TKMS ATLAS UK, we support our staff to create work-life balance and encourage applications from individuals who are looking for part-time or condensed hours as well as full-time opportunities.

Location: Dorset Innovation Park, Winfrith Newburgh, Dorchester, DT2 8ZB

Employment status: Permanent

The successful candidate must be able to achieve full SC (Security Clearance).