Service Delivery Lead (ILS)

STR Group; Weymouth; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + annual bonus

Optional 9-day fortnight

Flexible and hybrid working arrangements

25 days annual leave + Christmas shutdown

Relocation support for right candidate

Private healthcare

Employee discounts

Relocation assistance

TOIL

Job summary

A leader in advanced defence technology is seeking a Service Delivery Manager in Weymouth. In this role, you will manage the delivery of a SONAR support programme, ensure compliance with safety standards, and collaborate with different teams. The ideal candidate has a degree in engineering or logistics and is experienced in service delivery within complex environments. This position offers competitive salary, flexible working arrangements, and professional growth opportunities.

Qualifications

• Proven experience in service delivery, ILS, or through-life support in a complex engineering environment.
• Eligible to obtain UK security clearance.
• Strong leadership, organizational, and stakeholder management skills.
• Eligible to obtain UK security clearance.

Responsibilities

• Lead the delivery of a complex SONAR system support programme.
• Manage work packages, Technical Assistance Files (TAFs), and associated ILS documentation.
• Oversee scoping, resourcing, and definition of ongoing and new work packages.
• Ensure compliance with safety, environmental, and quality standards.
• Collaborate closely with engineering, production, and programme management teams.
• Act as the primary point of contact for delivery performance.

Skills

Leadership

Organisational Skills

Stakeholder Management

Engineering/logistics

Education

Degree in engineering, logistics, or related field

Job description

Overview

Join a global leader in advanced defence technology, delivering mission-critical systems that support naval forces around the world. Our client is seeking an experienced Service Delivery Manager to take a key role within their Integrated Logistics Support (ILS) function, ensuring the smooth delivery and through-life support of complex maritime systems.

This role offers the chance to lead from the front - managing high-value contracts, driving technical excellence, and working closely with engineering teams to ensure mission success.

The Role

As Service Delivery Manager, you will:

• Lead the delivery of a complex SONAR system support programme.
• Manage work packages, Technical Assistance Files (TAFs), and associated ILS documentation.
• Oversee scoping, resourcing, and definition of ongoing and new work packages.
• Ensure compliance with safety, environmental, and quality standards.
• Collaborate closely with engineering, production, and programme management teams.
• Act as the primary point of contact for delivery performance, ensuring contractual commitments are met.

About You

• Degree or equivalent experience in engineering, logistics, or a related field.
• Proven experience in service delivery, ILS, or through-life support in a complex engineering environment (defence, aerospace, or similar).
• Strong leadership, organisational, and stakeholder management skills.
• Eligible to obtain UK security clearance.

What’s on Offer

• Competitive salary + annual bonus.
• Optional 9-day fortnight or early finish Fridays.
• Flexible and hybrid working arrangements.
• 25 days annual leave + Christmas shutdown (with option to buy/sell).
• Time off in lieu (TOIL) – up to 1 day per month.
• Pension – from 5% employer contribution (employee options up to 70%).
• Private healthcare, dental, and critical illness cover (optional).
• Employee rewards hub – discounts at 200+ retailers.
• Relocation support available for the right candidate.

Why Join?

You’ll be working at the cutting edge of naval technology, in a role that truly impacts the operational readiness of allied defence forces. The company offers a supportive, flexible working culture with a strong emphasis on collaboration, innovation, and professional growth.

Application Notes

Due to the nature of this work, applicants must be eligible for UK security clearance.