In Room Dining Waiter / ess - In Room Dining - Jumeirah Carlton Tower

Jumeirah; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel in City of Westminster is seeking an experienced Waiter/tress In Room Dining to manage in-room dining orders, ensuring exceptional service and attention to detail. The role requires previous experience in high-end service, excellent communication skills, and the ability to multitask in a fast-paced environment. Join a team focused on creating memorable guest experiences and take advantage of competitive salary and extensive employee benefits.

Benefits

Competitive salary + excellent service charge

Extra holiday for milestone birthdays

Life insurance and pension scheme

Meals on duty

Employee assistance and wellness programmes

Discounts on F&B and spa treatments

Qualifications

• Previous experience in a food and beverage role within a luxury 5-star hotel.
• Excellent communication skills to interact with guests professionally.
• Exceptional organizational and multitasking skills.

Responsibilities

• Manage and process guest in-room dining orders efficiently.
• Provide personalized service to exceed guest expectations.
• Maintain understanding of the hotel's room service menu.

Skills

Attention to detail

Organizational skills

Communication skills

Multitasking

Teamwork

Job description

An opportunity has arisen for an Waiter/tress In Room Dining to join our team in The Peak Spa, at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

Responsibilities

• Efficiently manage and process guest in-room dining orders, ensuring accuracy and timely delivery of high-quality food and beverage items.
• Provide personalized and attentive service to guests, addressing their preferences and special requests with a focus on exceeding expectations.
• Coordinate closely with the kitchen, ensuring smooth communication to guarantee accurate and timely preparation of in-room dining orders.
• Maintain a thorough understanding of the hotel's room service menu, including food and beverage options, and communicate effectively with guests to assist in their selections.
• Handle guest inquiries and concerns promptly, demonstrating a proactive and solutions-oriented approach to ensure guest satisfaction.
• Uphold high standards of presentation and service etiquette when delivering orders to guest rooms, maintaining the hotel's luxury image.
• Provide support during peak hours, adapting to the dynamic nature of in-room dining demands in a luxury hotel environment.
• Demonstrate a comprehensive understanding of health and safety regulations, ensuring compliance in all aspects of in-room dining service.
• Actively participate in training sessions to stay updated on menu changes, service procedures, and hotel standards.
• Contribute to a positive team environment, collaborating with colleagues in various departments to enhance overall guest experiences.

Qualifications

• Previous experience in a similar in-room dining or food and beverage role within a luxury 5-star hotel, showcasing a strong understanding of high-end service standards.
• Excellent communication skills, with the ability to interact professionally and courteously with guests, taking and processing orders with attention to detail.
• Exceptional organizational and multitasking skills, capable of handling multiple orders and requests simultaneously in a fast-paced environment.
• Attention to detail in delivering in-room dining orders, ensuring accuracy in presentation and adherence to guest preferences and dietary requirements.
• Ability to work flexible hours, including evenings and weekends, to accommodate the varied needs of in-room dining guests.
• Team-oriented mindset with a willingness to collaborate across departments and contribute to a positive and seamless guest experience within a luxury hotel setting.

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.

About The Hotel

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London's largest naturally lit swimming pool at The Peak health club and spa.

Be the star of your own show. Careers are made at Jumeirah, with opportunities for you to grow within the luxury hospitality industry. At Jumeirah, you will work with world class hoteliers, experience unparalleled career opportunities, enjoy a high-performing team environment and have the chance to gain deep expertise. Situated in the heart of Knightsbridge, one of London's most exclusive neighborhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award winning destinations, including the iconic Burj AlArab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 28 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world‑class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Benefits

• Competitive salary + excellent service charge
• Extra holiday for milestone birthdays
• Life insurance and pension scheme
• Dry cleaning of uniform or business attire
• Meals on duty
• Employee assistance and wellness programmes
• Discounts on F&B and spa treatments
• Taxi service after hours
• Ongoing training and development
• Cycle scheme, dental cashback, eye test discounts
• Internal and external transfer schemes, Besides generous F&B benefits and reduced hotel rates across our hotels globally, our roles have excellent employee benefits making them attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. These include…
• Competitive salary + excellent incentive scheme
• Private medical insurance
• Life insurance
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access - discount
• F&B and Spa treatment discount
• One and a half times pay for work during bank holidays
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits - Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Wedding/Baby gift
• Company sick pay
• Travel card season ticket loan
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme