In Room Dining Waiter/ess

Hyatt Hotels Corporation; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Complimentary nights

Family discounts on stays

Meals on duty

Uniform provided

Headspace access

Employee assistance program

Dining discount

Career development

Job summary

Park Hyatt London River Thames is seeking an In Room Dining Waiter/ess to deliver room service with precision and guest-centric service, ensuring orders meet guest preferences and are presented to the highest standard.

You will collaborate with colleagues across hotel departments to maintain seamless operations and outstanding guest experiences. Hyatt offers generous perks including complimentary nights, staff meals, uniform, Headspace access and development opportunities worldwide.

Qualifications

• Previous experience in a luxury environment within the hospitality industry. Exceptional interpersonal and communication skills, with a focus on providing outstanding levels of service.

Responsibilities

• Take and process room service orders accurately and efficiently, ensuring all guest preferences and special requests are noted and fulfilled.
• Deliver food and beverages to guest rooms promptly and professionally, maintaining a high level of presentation and etiquette.
• Work closely with other hotel departments to ensure smooth operations and guest satisfaction.
• Adhere to departmental standard operating procedures to uphold service levels.
• Ensure compliance with food safety and health and safety regulations.

Job description

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\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

Nestled along the iconic River Thames, Park Hyatt London River Thames marks the brand's first foray into the United Kingdom, its silhouette unmistakable against the London skyline.

The art-infused hotel features a stunning Charlie Whinney sculpture in the lobby that sets the tone for the exclusive art pieces around the hotel. The 203 guestrooms are a haven of comfort, blending residential charm with luxury. Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. The hotel boasts an impressive ballroom and seven versatile meeting spaces for events. With easy access to London’s landmarks, Park Hyatt London River Thames offers a perfect launchpad for guests who love curated experiences.

Duties and responsibilities related to the In Room Dining Waiter/ess role

• Take and process room service orders accurately and efficiently, ensuring all guest preferences and special requests are noted and fulfilled.
• Deliver food and beverages to guest rooms promptly and professionally, maintaining a high level of presentation and etiquette.
• Work closely with other hotel departments to ensure smooth operations and guest satisfaction.
• Adhere to departmental standard operating procedures to uphold service levels.
• Ensure compliance with food safety and health and safety regulations.

About you

• Previous experience in a luxury environment within the hospitality industry. Exceptional interpersonal and communication skills, with a focus on providing outstanding levels of service.

Benefits you will enjoy as a In Room Dining Waiter/ess

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

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