In-Office Luxury Client Services & Sales Ops Leader

MODE SEARCH Ltd.; Leicester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Mode Search partnered with a renowned British luxury design and manufacturing brand to recruit a Client Services Manager. Based in the UK, the role leads the Sales Operations function across the Leicester and London offices, shaping customer experience and coordinating across sales, manufacturing, logistics and client development.

This newly created role offers hands-on leadership, a chance to implement efficient processes, develop high-performing teams, and deliver insightful KPI reporting to

Qualifications

• Experience within a similar Customer Service role.
• Proven leadership experience with the ability to inspire, coach and manage high-performing teams
• Strong interpersonal and communication skills, with the ability to resolve complex client issues effectively
• Highly organised with excellent presentation and project management capabilities
• Commercially minded and confident working with data to deliver insights and improvements
• Comfortable working in a fast-paced, collaborative office setting with a hands-on approach

Responsibilities

• Lead and manage the global Sales Operations team, providing coaching, structure and support
• Act as the key link between sales, manufacturing, logistics, and client development to ensure seamless operations
• Oversee all stages of the sales process, from onboarding and quoting to in-production support and issue resolution
• Drive operational excellence by standardising processes across product categories and sales territories
• Monitor and enhance client satisfaction through consistent communication and intelligent customer service
• Collaborate with senior management to develop and implement commercial strategies
• Deliver insights, KPIs, and reporting to the wider team and leadership to drive informed decision-making
• Guide and support team members to exceed performance targets and foster a values-led, collaborative environment
• Engage in continuous improvement initiatives, leveraging client feedback and internal knowledge-sharing
• Actively contribute to high-profile projects, including luxury hospitality installations and bespoke commercial work

Skills

Leadership

Communication

Project management

Data-driven insights

Excel

PowerPoint

Languages

Tools

SAP Business One

Power BI

Microsoft Office

Job description

Mode Search partnered with a renowned British luxury design and manufacturing brand to recruit a Client Services Manager. Based in the UK, the role leads the Sales Operations function across the Leicester and London offices, shaping customer experience and coordinating across sales, manufacturing, logistics and client development.

This newly created role offers hands-on leadership, a chance to implement efficient processes, develop high-performing teams, and deliver insightful KPI reporting to