In-Life IT Delivery Manager - Customer Success Lead

Computacenter PLC; Corsham; On-site; GBP 70,000 - 95,000; Full time

Job summary

Computacenter PLC is seeking a Customer Delivery Manager (In-life) to oversee the delivery of services to our UK customers from Corsham. You will lead a virtual delivery organisation, manage governance, and coordinate with partners to meet contractual and financial targets.

You will travel to customer sites two days per week in Corsham and will be eligible for SC clearance. The role requires strong IT service management expertise and stakeholder engagement across multiple teams.

Qualifications

• Experience delivering IT services to complex customer environments.
• Proven ability to lead cross-functional delivery teams.
• Strong governance and performance-management capabilities.

Responsibilities

• Manage services to deliver on promises and ensure customer satisfaction.
• Identify and implement service improvements to increase quality and efficiency.
• Measure performance of services and any delivery partners.
• Prepare service reports and participate in reviews with customers.

Skills

IT Service Management

Stakeholder Management

ITIL Foundation

Delivery Leadership

Contract Management

Financial Oversight

People Management

Job description

Computacenter PLC is seeking a Customer Delivery Manager (In-life) to oversee the delivery of services to our UK customers from Corsham. You will lead a virtual delivery organisation, manage governance, and coordinate with partners to meet contractual and financial targets.

You will travel to customer sites two days per week in Corsham and will be eligible for SC clearance. The role requires strong IT service management expertise and stakeholder engagement across multiple teams.