Strategic Customer Delivery Lead (UK)

Computacenter AG & Co. oHG; Corsham; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Computacenter is seeking a Customer Delivery Manager (In-life) to lead service delivery for a major UK account. You’ll ensure governance, stakeholder engagement and that services meet contractual and financial targets. The role requires two days per week on customer site in Corsham and SC clearance eligibility.

You’ll drive service improvements, manage risks, and coordinate with matrix delivery teams to deliver value to the customer.

Qualifications

• Proven practitioner in IT Service Management.
• ITIL Foundation or higher certification preferred.
• Able to link IT services to customer business impact.

Responsibilities

• Delivery Leadership: manage services, measure performance and drive improvements.
• Change Delivery Management: ensure life-cycle adoption of service changes.
• Business Management: align account strategy with customer needs and communications.
• Contract Management: support contract changes and cost management.
• Relationship Management: maintain positive stakeholder relationships.
• People Management: lead and develop direct and matrix reports.
• How you'll be measured: customer satisfaction, delivery quality and cost performance.

Skills

IT Service Management

ITIL Foundation

Stakeholder management

Commercial/contract awareness

Job description

Computacenter is seeking a Customer Delivery Manager (In-life) to lead service delivery for a major UK account. You’ll ensure governance, stakeholder engagement and that services meet contractual and financial targets. The role requires two days per week on customer site in Corsham and SC clearance eligibility.

You’ll drive service improvements, manage risks, and coordinate with matrix delivery teams to deliver value to the customer.