Branch Customer Experience Champion

HSBC; Dawley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual discretionary bonus

Six weeks holiday + bank holidays

Perks at Work discounts

Pension contribution

Life Assurance

Flexible benefits platform

Sharesave scheme

Job summary

HSBC is seeking a Customer Service Consultant to greet and assist branch customers, guiding them through digital banking options and fraud awareness. You will identify vulnerable customers and tailor support for complex banking needs while delivering a consistently high standard of service.

The role emphasizes customer education, empathy, and adaptability, with full-time hours across typical banking shifts and an emphasis on developing through HSBC’s learning platform.

Qualifications

• Excellent communication skills to engage customers and build rapport.
• Ability to manage inquiries from start to resolution with a personalised, friendly service.
• Resilience to thrive in a changing retail banking environment.

Responsibilities

• First point of contact for branch customers, handling needs and delivering an outstanding experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine appropriate support.
• Assist customers with more complex banking needs to ensure confidence in their choices.

Skills

Communication

Empathy

Ownership

Resilience

Job description

HSBC is seeking a Customer Service Consultant to greet and assist branch customers, guiding them through digital banking options and fraud awareness. You will identify vulnerable customers and tailor support for complex banking needs while delivering a consistently high standard of service.

The role emphasizes customer education, empathy, and adaptability, with full-time hours across typical banking shifts and an emphasis on developing through HSBC’s learning platform.