Customer Service Representative

HSBC Group; Cheltenham; On-site; GBP 18,000 - 23,000; Full time

Job summary

HSBC Group is seeking a branch-based, customer facing role that serves as the first point of contact for HSBC customers, delivering a high quality, personalised, friendly and efficient service by pro-actively addressing simple customer needs.

The role primarily handles cash withdrawals and deposits, supports the branch in achieving targets, and promotes multi-channel engagement while ensuring customers are treated fairly and respectfully.

Qualifications

• Customer-facing branch role focused on providing high quality, personalised and friendly service.
• Ability to handle cash withdrawals and deposits efficiently.

Responsibilities

• Deliver service excellence and efficiency
• Protect the Bank
• Promote and deliver Multi-Channel Engagement
• Support the Branch and Identify Customer Opportunities

Skills

Customer service

Cash handling

Job description

A branch based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing simple customer needs. Primary responsibility is to service customer base by handling cash withdrawals and deposits. Treating customers fairly is at the heart of everything they do with a high level of energy and driven to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate.

Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes.

• 1. Deliver Service Excellence and Efficiency
• 2. Protect the Bank
• 3. Promote and deliver Multi-Channel Engagement
• 4. Support the Branch and Identify Customer Opportunities

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.