Customer Experience Advocate - Banking & Digital

Hsbc Global Services Limited; Carlisle; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

BUPA Healthcare

Life Assurance

Sharesave schemes

Pension contributions

Holiday entitlement (6 weeks)

Perks at Work

Discounts via 30,000+ discounts

Job summary

HSBC Global Services Limited in the United Kingdom is seeking a Customer Service Representative to deliver outstanding in-branch service. You will handle transactions, assist customers with self-service devices, and guide them through HSBC’s digital platforms, ensuring a smooth and personalised banking experience.

The role offers full-time hours (35 per week) Monday to Friday 09:00–17:00 and Saturdays 09:00–13:30, with comprehensive training and a discretionary annual bonus.

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
• The ability to take ownership of customer enquiries through to resolution – you'll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
• Be resilient to a continuously changing environment

Responsibilities

• Provide exceptional face-to-face customer service in a fast-paced Branch environment while adhering to HSBC policies and procedures
• Process a wide range of transactions with a high degree of accuracy
• Educate customers around HSBC self-service devices and digital banking platforms
• Collaborate with the Branch team and improve workflows to make banking easier for customers
• Support other local branches within a reasonable distance when required

Skills

Communication skills

Empathy

Ownership of inquiries

Resilience

Job description

HSBC Global Services Limited in the United Kingdom is seeking a Customer Service Representative to deliver outstanding in-branch service. You will handle transactions, assist customers with self-service devices, and guide them through HSBC’s digital platforms, ensuring a smooth and personalised banking experience.

The role offers full-time hours (35 per week) Monday to Friday 09:00–17:00 and Saturdays 09:00–13:30, with comprehensive training and a discretionary annual bonus.