In-Branch Customer Advisor | Training & Growth

newcastle; England; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

Performance pay reviews

Mortgage scheme

Electric car salary sacrifice

Life assurance

Income protection

Access to financial advisers

Discounts

Onsite gym

Volunteer days

Cycle to work

25 days annual leave

Job summary

Newcastle Building Society is seeking a Customer Adviser to join our branch team on a 35-hour week, Monday to Friday 9am-5pm with Saturday rota. The role focuses on delivering an outstanding customer experience face-to-face in our high-street branches.

You'll open tills, process transactions, set up savings accounts, cash up at day end and build lasting relationships with customers.

We offer a tailored 12-week training, development conversations and clear opportunities to grow your career with us.

Qualifications

• Great with people and able to build relationships with customers.
• Strong listening skills with the ability to empathise.
• Natural team player who collaborates with branch colleagues.
• Willingness to learn and develop new skills.

Responsibilities

• Open and set up tills at the start of the day.
• Process customer transactions at the counter.
• Assist in opening savings accounts for customers.
• Cash up and close at the end of the day.

Skills

People skills

Customer service

Listening

Empathy

Job description

Newcastle Building Society is seeking a Customer Adviser to join our branch team on a 35-hour week, Monday to Friday 9am-5pm with Saturday rota. The role focuses on delivering an outstanding customer experience face-to-face in our high-street branches.

You'll open tills, process transactions, set up savings accounts, cash up at day end and build lasting relationships with customers.

We offer a tailored 12-week training, development conversations and clear opportunities to grow your career with us.