Improvement Assistant

Cafcass (Children and Family Court Advisory and Support Service); England; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible office base

Hybrid work model

Wellbeing support

Benefits

Job summary

Cafcass in the United Kingdom is recruiting an Improvement Assistant to join the National Improvement Service. The role supports delivery of practice improvements across the organisation and works with operational staff, managers and senior leaders to improve outcomes for children.

We offer a flexible hybrid working arrangement with extensive wellbeing support and valuable benefits. The successful candidate will bring strong IT skills, organisational ability, and excellent communication while

Qualifications

• Proficient in using common and bespoke systems including Microsoft Office.
• Excellent written and verbal communication with colleagues at all levels.
• Able to plan, prioritise and meet tight deadlines.
• Strong administrative and organisational skills.
• Creative and innovative approach to learning and development.
• Maintains confidentiality and handles sensitive information.
• Works on own initiative with a professional, proactive manner.

Responsibilities

• Support the National Improvement Service (NIS) with delivering a wide variety of services to support and develop practice improvements.
• Collaborate with operational staff, other departments, managers and senior leaders to build on strengths.
• Contribute to improving outcomes for children through effective improvement initiatives.

Skills

IT skills

Work prioritisation

Verbal & written communication

Organisational skills

Learning & development

Deadline awareness

Confidentiality

Initiative

Ambassador

Common sense

Customer service

Tools

Microsoft Office

Job description

We are recruiting for the role of Improvement Assistant in our team(s) with a flexible office base.

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures. We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

Let us tell you a bit more about the role…

To support the National Improvement Service (NIS) with its delivery of a wide variety of services to support and develop practice improvements within the organisation and to build on its strengths. NIS works Together with operational staff, other departments, managers and senior leaders with a clear focus on improving outcomes for children.

… And What We’re Looking For.

• Strong IT skills, confident in using a broad range of common and bespoke systems (including Microsoft Office packages)
• Ability to plan and prioritise own workload, and work well under pressure to strict timescales
• Excellent verbal and written communication skills, confident in liaising professionally with colleagues of every seniority
• Effective organisational and administrative skills
• Creative and innovative approach to learning and development
• Ability to work to tight deadlines and pay attention to detail
• Ability to deal with situations sensitively and maintain confidentiality
• Ability to work on own initiative
• Ability to act as an ambassador of the National Improvement Service portraying a professional, positive image of the team.
• Common sense, flexible and pragmatic approach to problem solving and decision making
• Effective customer service skills

You can find out more about the above - and much more - before you apply and we also recommend you read the job description.