Senior Improvement Manager

Community Care Live; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Attractive reward package

Flexible working

Wellbeing programme

4 wellbeing days

Generous annual leave

Job summary

Cafcass is seeking a Senior Improvement Manager to join the National Improvement Service, leading quality assurance and improvement efforts for children and families across the country.

You will work with Heads of Practice and the Deputy Director for Performance and Quality Assurance to drive learning, auditing, and change initiatives, including performance management and staff development. Flexible/location-aware leadership is offered.

Qualifications

• Experience in Quality Assurance and Improvement methodologies in a Social Work capacity.
• Proven ability to provide effective feedback that leads to measurable impact.
• Strong frontline management experience with a focus on performance management.
• Track record of managing programmes of change, with measurable outcomes.

Responsibilities

• Lead and oversee key aspects of quality assurance and improvement across the organisation.
• Provide constructive feedback to teams to drive performance and professional development.
• Manage a team of Improvement Managers and collaborate with departments to align with goals.
• Support learning, development, audits, and multi-agency reviews to improve practice.

Skills

Quality Assurance

Feedback delivery

Frontline management

Change programmes

Job description

Our strategic ambition is for every child in family law proceedings to have an exceptional experience, everywhere in the country and every time.

Whilst proud that Ofsted judged us to be 'outstanding' at our last inspection, there is always more to do to serve the best interests of children in public and private law proceedings across England and this outcome energised us to keep getting better at what we do for children and families and the feedback from them tells us we are doing just that.

We are pleased to be recruiting for a Senior Improvement Manager within our National Improvement Service (NIS), which collectively plays a key role in helping to continually improve the quality and impact of practice to children and families.

You will join a well-established NIS leadership team in the working closely with the existing Heads of Practice and Deputy Director for Performance and Quality Assurance, helping lead an innovative and crucial service that makes a difference for children through learning and development, quality assurance and auditing, commissioned support, multi-agency reviews and consultations.

This will include accountability for:

• Leading and overseeing key aspects of quality assurance and improvement across the organisation.
• Providing constructive feedback to teams and individuals to drive performance and professional development.
• Being part of a senior management team – responsible for management of a team of Improvement Managers.
• Collaborating with various departments to ensure alignment with organisational goals and objectives.

We are seeking a passionate and delivery-focused professional with:

• Demonstrated experience in Quality Assurance and Improvement methodologies in a Social Work capacity.
• Proven ability to undertake and provide effective feedback that leads to measurable impact.
• Strong frontline management experience with a focus on performance management.
• A successful track record of managing programmes of change, with measurable outcomes.

More details can be in the Job description (check vacancy documents).

We are flexible on your location, and it is reasonable to assume you will predominantly work remotely. However, as a senior leader you should expect to attend relevant offices for key meetings, which may include some overnight stays in different parts of the country.

If you join us, you will be well-supported through induction, supervision, learning and performance review, whether you are already at this level of leadership or are taking your next career step.

• attractive reward package
• flexible working to achieve that important work/life balance
• comprehensive programme of support to maintain your wellbeing at work
• 4 'wellbeing days'
• generous annual leave entitlement
• continuous service you may also be able to bring with you, bringing further benefits

We are an organisation valuing, promoting and prioritising equality, diversity and inclusion and we especially welcome applications from people with diverse backgrounds. The Chief Executive and Corporate Directors sponsor our objectives in this regard, listening to and encouraging feedback from families, children, our staff, and partners about how well we are doing in terms of understanding and celebrating uniqueness.

Next steps

• Closing date for applications: 31st August
• Initial interview: w/c 7th September
• Panel interviews: From 14th September

We also understand you may want to informally discuss the role with someone. If so, you are welcome to contact Stephanie Coole (Head of Practice – Performance and Quality Assurance) via [e-mail] providing your contact details and advising of the better times to contact you. However, if the closing date for applications is approaching, we encourage you to apply before the deadline and if you subsequently decide not to progress, your application can be withdrawn.

We look forward to hearing from you.