Improvement Analyst

Iberdrola; Glasgow; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Improvement Analyst, where you will play a pivotal role in enhancing customer business processes. This dynamic position involves supporting change management and incident processes, particularly in SAP and cloud applications. You will implement process improvements, coach team members on agile methodologies, and ensure compliance through effective audits. With a commitment to renewable energy and a supportive work environment, this role offers a unique opportunity to contribute to a sustainable future while advancing your career in a global organization dedicated to innovation and diversity.

Benefits

36 days annual leave

Holiday Purchase

Share Schemes

Payroll Giving

Technology Vouchers

Electric Vehicle Schemes

Cycle to Work Scheme

Healthcare Benefit Options

Life Assurance

Employee Discounts

Qualifications

• Experience in utility industry and strong communication skills.
• Proven project delivery and knowledge of agile practices.

Responsibilities

• Support change and incident management processes for the Customer Business.
• Implement process improvements and provide coaching on agile principles.

Skills

Communication Skills

Project Delivery

Business Analysis

Agile Methodologies

Utility Industry Knowledge

Education

Business Analysis Qualification

Project Management Qualification

Tools

SAP

Cloud Based Applications

Job description

Improvement Analyst

Help us create a better future, quicker.

The role of Improvement Analyst sits within the Customer Business Centre of Excellence (CoE), reporting to the Change Management Manager.

As Improvement Analyst, you will provide support and quality controls to the Customer Business change and incident management processes, particularly SAP and Cloud Based application platforms.

You will implement CoE process improvements and provide expertise regarding SAP change management processes which support day-to-day operations. Ensuring that the business solution performs effectively, you will provide coaching and training to team members on agile principles and facilitate agile ceremonies such as daily stand-ups, sprint planning, retrospectives, and reviews.

Providing expertise to improve planning, incident and change processes, you will support internal and external audits to ensure compliance with all stipulated controls.

What you’ll be doing

1. Identifying issues through control reporting and analysis, producing change controls or incidents as necessary, you will input business/technological expertise to inform decisions on solution requirements.
2. Required to participate with Business and IT demand, you will identify and prioritise business requirements, develop business cases and be responsible for the project management of recommended solutions through to successful implementation with effective process controls in place.
3. Supervise and provide direction to CoE staff and external Contractors/Consultants.
4. Support in efforts to manage business stakeholders.
5. Manage working relationships with key business users for respective processes.
6. Identify SAP best practices.
7. Recommend and initiate improvement activity.
8. Design, specification, test, and implementation of changes to business processes.
9. Definition and roll-out of standards and templates.
10. Maintaining suitable documentation.

What you’ll bring

• Knowledge/experience of Utility industry.
• Strong communication skills.
• Experience of project delivery.
• Business Analysis qualification/experience.
• Project Management qualification/experience.
• Knowledge of agile methodologies and proven experience in delivering projects using agile practices.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

• 36 days annual leave.
• Holiday Purchase – perfect your work/life balance with extra annual leave.
• Share Schemes.
• Payroll Giving and Charity Matched Funding.
• Technology Vouchers – save more and spread the cost of your technology purchases.
• Electric Vehicle Schemes – to help you transition to green/clean driving.
• Cycle to Work scheme and Public Transport Season Ticket Loans.
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments.
• Life Assurance (4x salary).
• Access to Savesmart financial wellbeing support.
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [e-mail].