Business Improvement Consultant - 12 month fixed term contract

Totaljobs Group Ltd; Andover; Remote; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Business Improvement Consultant for a 12-month fixed-term contract. This role is pivotal in enhancing customer service through end-to-end service reviews and the design of effective operating models. You will collaborate with leaders across the organization to align business needs with strategic priorities, ensuring a seamless customer journey. Your expertise in process improvement and change management will drive impactful results, making this an exciting opportunity for those passionate about improving service delivery. Join a forward-thinking company that values collaboration and invests in the well-being of its employees.

Benefits

Flexible working

Colleague wellbeing workshops

Defined Contribution Pension

Volunteering hours

Savings at various shops

Enhanced leave

Personalized recognition initiatives

Qualifications

• Experience in delivering end-to-end service reviews and operating models.
• Strong background in housing operations and customer service.

Responsibilities

• Support end-to-end service review and implementation of customer service model.
• Collaborate with IT and transformation office to improve customer journey.

Skills

Business Process Improvement

Change Management

Customer Service

Collaboration

Stakeholder Engagement

Education

Experience in Housing Sector

Relevant Certifications in Process Improvement

Tools

Microsoft Teams

Job description

Business Improvement Consultant - 12 month fixed term contract

This job application is restricted to applicants in the UK only.

Are you an experienced business and process improvement specialist, specifically delivering end to end service reviews, designing operating models and implementing them? We are looking for you to join us on a 12 month fixed term contract to support the end to end service review and implementation of our customer service target operating model.

You’ll work with leaders across the business to ensure business needs meet strategic priorities, taking colleagues on the journey with you to ensure understanding, collaboration and buy-in. Working collaboratively with IT and our transformation office, you’ll jointly ensure that our target operating model is effective, is streamlined but most importantly, improves the customer journey for our customers as they are at the heart of everything we do.

This role won’t be brand new to you; you’ll have experience delivering process improvement methodologies and will understand housing operations, the housing sector and change management to drive results.

About you

Alongside the experience of delivering target operating models and service redesign, you’ll ideally have previous experience working in housing, specifically in customer service.

The key to this role is collaboration and people engagement, so you’ll be able to demonstrate effective strong working relationships you’ve built to take colleagues on service redesign journeys. You’ll be confident taking challenge and will seek opportunities out of feedback to enhance processes and effectiveness.

You will be part of a small team but you’ll confidently be able to self-start and get the ball rolling to integrate yourself into the business and understand the way we work.

You can be based anywhere; we know wherever you do your best work is best for us but of course, some workshops and meetings may be held face to face so you will be willing and able to travel across our operating area as the business requires.

Our operating region includes Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall and London.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs.
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan.
• We invest in colleagues’ careers and development through our leader and colleague development frameworks.
• Defined Contribution Pension and attached life assurance.
• Volunteering hours available to all colleagues to enable them to give back.
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more.
• Enhanced leave.
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

At present all interviews are being held using Microsoft Teams.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.