Import Operations Clerk

P&S Personnel Services Limited; Felixstowe; On-site; GBP 22,000 - 28,000; Full time

Job summary

P+S Personnel is seeking an Operations Clerk for a client in Felixstowe. The role centers on import operations, coordinating ETAs, documentation checks, and liaising with suppliers and overseas agents to ensure smooth deliveries.

Working hours are Monday to Friday 09:00–17:30 in a strictly office-based setting. You will handle import/export movements, invoicing, and compliance with SOPs and customs procedures.

Qualifications

• Previous experience in imports/exports is essential.
• Strong communication with clients.
• Ability to manage accounts daily with management support.
• Multi model coverage across imports, exports and customs clearance.

Responsibilities

• Handle import movements across air and overseas.
• Book shipments and update Cargowise.
• Prepare and review customs entries and clearances.
• Liaise with clients, suppliers and overseas agents to update ETA, deliveries and invoicing.
• Ensure data quality and timely invoicing.
• Adhere to SOPs and regulatory requirements.

Skills

Customer service

Communication

Relationship building

Imports/Exports

Cargowise

Tools

Cargowise

Job description

P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking an Operations Clerk to join their team based in Felixstowe on a full time, permanent basis.

Role Summary

• Demonstrating a committed approach to customer service, communication and relationship building with all customers, suppliers, colleagues and overseas agents combined with an emphasis on proactively looking to always go the extra mile for clients.
• The job will consist of the handling of import operations procedures, once shipments have sailed. This will entitle managing ETA's, proactively planning deliveries with our clients and vendors, checking documentation for import customs procedures and completing the import clearances, managing finances at job level and ensuring jobs are invoiced out on time.

Main Responsibilities

• Handling and management of import movements across air and overseas.
• Understand and comply with Standard Operating Procedures set out in line with customer requirements.
• Monitor all current shipments including accurate booking and updating of operating system - Cargowise.
• Proactively liaise and update clients with ETA's, Delivery Planning, Clearances, and Invoicing.
• Completion of customs entries overseas.
• File management ensuring data quality and timeliness of updates and invoicing.
• Ensure compliance with all relevant customs and procedure regulations.

Person Specification

• Ability to manage your own accounts daily with support from management and colleagues.
• Expectation to be multi model with ability to cover imports, exports and custom clearances.
• Previous experience in imports/exports is essential.
• Good communication skills with clients.

Working Hours

• Monday - Friday 09:00 - 17:30
• Soley office-based work.