Import Operations Clerk

WR Logistics; Basildon; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

20 days annual leave

Job summary

WR Logistics in Basildon is seeking an experienced Import Coordinator (Ocean Freight) to manage import shipments from start to finish, delivering a seamless, efficient service for customers. You will coordinate bookings, pre-alerts, customs paperwork, and deliveries with overseas agents, customers, and transport providers while maintaining strong communication and attention to detail.

Salary £28,000 - £32,000; hours Monday–Friday 9:00am – 5:00pm; 20 days annual leave plus Bank Holidays; a

Qualifications

• Minimum of 2 years' experience in a freight forwarding operations environment.
• Experience handling ocean import shipments from start to finish.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage multiple shipments.
• Desirable: experience using the CDS customs system; ability to complete customs entries.

Responsibilities

• Manage the complete import process from booking through to final delivery.
• Receiving pre-alerts from overseas agents and partners.
• Creating and managing jobs on the internal operating system.
• Liaising with customers to obtain all required shipping documentation.
• Preparing documentation for customs clearance.
• Coordinating deliveries with transport providers.
• Communicating with customers, agents and suppliers throughout each shipment.
• Raising invoices accurately and in a timely manner.
• Ensuring all shipments are completed efficiently while maintaining excellent customer service.

Skills

Communication skills

Customer service

Organisational skills

Attention to detail

Proactive approach

Freight forwarding experience

Tools

CDS system

Job description

Import Coordinator (Ocean Freight)

Salary: £28,000 - £32,000

Location: Basildon

Hours: Monday – Friday, 9:00am – 5:00pm

Are you an experienced Import Coordinator looking to join a well‑established, growing freight forwarding business that genuinely values its employees?

Our client is a highly respected logistics and supply chain specialist with a strong reputation for delivering exceptional customer service across international freight movements. They have built long‑standing relationships with customers worldwide and continue to invest in their people, systems and future growth. This is an excellent opportunity to become part of a supportive team where your experience and contribution will be recognised.

The Role

You will be responsible for managing import shipments from start to finish, ensuring customers receive a seamless, efficient service throughout the entire process.

Key responsibilities include:

• Managing the complete import process from booking through to final delivery.
• Receiving pre-alerts from overseas agents and partners.
• Creating and managing jobs on the internal operating system.
• Liaising with customers to obtain all required shipping documentation.
• Preparing documentation for customs clearance.
• Coordinating deliveries with transport providers.
• Communicating with customers, agents and suppliers throughout each shipment.
• Raising invoices accurately and in a timely manner.
• Ensuring all shipments are completed efficiently while maintaining excellent customer service.

About You

To be successful in this role, you will have:

• A minimum of 2 years' experience working within a freight forwarding operations environment.
• Previous experience handling ocean import shipments from start to finish.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage multiple shipments simultaneously.
• A proactive approach and excellent attention to detail.

Desirable:

• Experience using the CDS customs system.
• The ability to complete customs entries.

What's on Offer?

• £28,000 - £30,000 depending on experience.
• Monday to Friday working hours (9:00am - 5:00pm).
• 20 days annual leave plus Bank Holidays.
• Opportunity to join a successful, growing freight forwarding business with an excellent industry reputation.
• Supportive team environment with opportunities to develop your career.
• Stable, long‑term position within an established company that prides itself on delivering first‑class service.

If you're an experienced Import Coordinator looking for your next challenge within a professional and expanding logistics business, we'd love to hear from you.