Import & Export Customs Operator

Uniserve; Fornham All Saints; On-site; GBP 28,000 - 42,000; Full time

Job summary

BKR Consultants seeks an Import & Export Customs Operator to join our Operations team in the UK. You will manage day-to-day customs duties for our Duty Management clients, maintain special procedure authorisations, and ensure ongoing compliance with HMRC rules. Daily collaboration with customers and software providers is essential.

Role emphasizes accuracy, data integrity, and proactive communication to uphold high standards of customs compliance and timely operations across the supply chain.

Qualifications

• Previous roles in Customs Brokerage or Freight Forwarding Operations, with a focus on Customs and Trade Compliance.
• Practical knowledge of import and export processes, Trade Compliance and Customs documentary requirements.
• Understanding HMRC customs regulations, including IP/OP procedures, is ideal but not essential.

Responsibilities

• Ensure submission of customs-related information and all customs declarations are completed accurately and in accordance with agreed SLAs and HMRC regulations.
• Maintain technical knowledge of Customs and Trade to a sufficiently high level.
• Maintain ongoing customer relationships and communicate with all parties within the supply chain to facilitate smooth goods flow through Customs.

Skills

Customs brokerage

Freight forwarding

Import processes

Trade compliance

HMRC regulations

UK driving licence

Tools

DMS software

Customs Declaration software

Job description

BKR is an established customs and trade advisory firm, working with businesses across the UK and Europe to structure their supply chain and optimise their customs processes.

Department

Operations

Location

Bury St Edmunds

Description

BKR is an established customs and trade advisory firm, working with businesses across the UK and Europe to structure their supply chain and optimise their customs processes. We are excited to introduce a unique opportunity for a Import & Export Customs Operator to join the BKR Team. In this role, you will play a key role in fulfilling all our Duty Management Customer’s day-to-day operations. In addition, you will also be responsible for maintaining our customer’s special procedure authorisations, ensuring they remain fully compliant with the legal frameworks set forth by HMRC. As a key member of the team, you will collaborate closely with our customers and software providers daily, to uphold the highest standards of customs compliance and data accuracy.

Key Responsibilities

• Ensure submission of customs-related information and all customs declarations are completed accurately and in accordance with agreed SLAs and HMRC regulations
• Maintain technical knowledge of Customs and Trade to a sufficiently high level
• Maintain ongoing customer relationships
• Communicate with all parties within the supply chain (Customers, freight forwarders, hauliers, suppliers and HMRC) to facilitate the smooth flow of goods through Customs
• Collaborate with our duty management software provider, to ensure any system issues are communicated to the customer and resolved swiftly
• Ensure any reporting agreed with the customer is completed accurately and sent within agreed SLAs
• Manage and resolve any HMRC communications regarding queries, holds and amendments

Skills, Knowledge And Expertise Required

• Previous roles in Customs Brokerage or Freight Forwarding Operations, with a focus on Customs and Trade Compliance
• Practical knowledge of import and export processes, Trade Compliance and Customs documentary requirements
• Understanding and awareness of HMRC customs regulations especially Customs special procedures – IP, OP, Customs Bonded Warehousing, Excise products, SCDP - is ideal but not essential
• Previous experience communicating with HMRC, and familiarity with the appropriate communication channels for query resolutions
• Full UK driving licence

Skills & Attributes

• Team player with strong relationship building skills
• Excellent communication skills, both oral and written
• Highly skilled at managing your own time and coordinating internal administrative tasks
• Competent using MS Word, PowerPoint and Excel with a prior knowledge of Customs Declaration software – DMS software knowledge is also advantageous, but not essential
• Capable of working independently, but also as a supporting member to a wider operational team

Benefits

At BKR Consultants, we offer a competitive salary package, along with opportunities for professional development and growth within a supportive and collaborative working environment. You will have the chance to work with a varied and interesting customer portfolio, engage directly with clients, and play a key role in the ongoing expansion of our Duty Management Team. If you are a motivated Customs Operational professional, looking for a hands-on role with responsibility, variety, and room to grow, we would be pleased to hear from you.