Import & Export Customs Operator

GB Global; Bury St Edmunds; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Growth opportunities

Job summary

BKR Consultants seeks an Import & Export Customs Operator to join the Operations team in Bury St Edmunds. You will manage day-to-day duty operations, ensure accurate customs declarations, and maintain customer procedure authorisations to stay HMRC compliant.

Collaborating with customers and software providers, you will drive data accuracy, manage HMRC communications, and support the expansion of our Duty Management capabilities within a busy trade compliance environment.

Qualifications

• Experience in Customs Brokerage or Freight Forwarding Operations.
• Knowledge of import/export processes and HMRC rules.
• Familiarity with IP/OP customs procedures is a plus.
• Experience communicating with HMRC and query resolutions.
• Full UK driving licence.

Responsibilities

• Ensure submission of customs-related information and all customs declarations are completed accurately and in accordance with SLAs and HMRC regulations.
• Maintain technical knowledge of Customs and Trade to a high level.
• Maintain ongoing customer relationships.
• Communicate with customers, freight forwarders, hauliers, suppliers and HMRC to facilitate smooth flow of goods through Customs.
• Collaborate with duty management software provider to resolve system issues and inform customers.
• Ensure reporting agreed with the customer is completed accurately within SLAs.
• Manage and resolve HMRC communications regarding queries, holds and amendments.

Tools

DMS software

Job description

Import & Export Customs Operator

Department: Operations

Employment Type: Full Time

Location: Bury St Edmunds

Description

BKR is an established customs and trade advisory firm, working with businesses across the UK and Europe to structure their supply chain and optimise their customs processes.

We are excited to introduce a unique opportunity for a Import & Export Customs Operator to join the BKR Team.

In this role, you will play a key role in fulfilling all our Duty Management Customer’s day-to-day operations. In addition, you will also be responsible for maintaining our customer’s special procedure authorisations, ensuring they remain fully compliant with the legal frameworks set forth by HMRC. As a key member of the team, you will collaborate closely with our customers and software providers daily, to uphold the highest standards of customs compliance and data accuracy.

Key Responsibilities

The responsibilities of a successful candidate will include, but are not limited to:

• Ensure submission of customs-related information and all customs declarations are completed accurately and in accordance with agreed SLAs and HMRC regulations
• Maintain technical knowledge of Customs and Trade to a sufficiently high level
• Maintain ongoing customer relationships
• Communicate with all parties within the supply chain (Customers, freight forwarders, hauliers, suppliers and HMRC) to facilitate the smooth flow of goods through Customs
• Collaborate with our duty management software provider, to ensure any system issues are communicated to the customer and resolved swiftly
• Ensure any reporting agreed with the customer is completed accurately and sent within agreed SLAs
• Manage and resolve any HMRC communications regarding queries, holds and amendments

Skills, Knowledge and Expertise Required

• Previous roles in Customs Brokerage or Freight Forwarding Operations, with a focus on Customs and Trade Compliance
• Practical knowledge of import and export processes, Trade Compliance and Customs documentary requirements
• Understanding and awareness of HMRC customs regulations especially Customs special procedures – IP, OP, Customs Bonded Warehousing, Excise products, SCDP - is ideal but not essential
• Previous experience communicating with HMRC, and familiarity with the appropriate communication channels for query resolutions
• Full UK driving licence

Skills & Attributes:

• Team player with strong relationship building skills
• Excellent communication skills, both oral and written
• Highly skilled at managing your own time and coordinating internal administrative tasks
• Competent using MS Word, PowerPoint and Excel with a prior knowledge of Customs Declaration software – DMS software knowledge is also advantageous, but not essential
• Capable of working independently, but also as a supporting member to a wider operational team

Benefits

At BKR Consultants, we offer a competitive salary package, along with opportunities for professional development and growth within a supportive and collaborative working environment. You will have the chance to work with a varied and interesting customer portfolio, engage directly with clients, and play a key role in the ongoing expansion of our Duty Management Team

If you are a motivated Customs Operational professional, looking for a hands-on role with responsibility, variety, and room to grow, we would be pleased to hear from you.