Operations – Import Customs Clearance Coordinator

Hillebrand Gori UK Ltd.; Dover; On-site; GBP 25,000 - 40,000; Full time

Job summary

DHL Group in the United Kingdom is seeking an Import Customs Clearance Coordinator to support the GBO (Customs Clearance) team. The role focuses on accurate data entry, handling HMRC systems, and processing import declarations to ensure compliance and timely clearance.

The successful candidate will collaborate with customers, service providers, and internal teams, maintaining high standards and developing knowledge of customs procedures.

Qualifications

• Knowledge of GB import customs clearance processes and CDS/HMRC systems.
• Strong communication and organisational abilities are essential.
• Ability to work independently and as part of a team while meeting deadlines.

Responsibilities

• Accurate input of order data via in-house and HMRC systems.
• Provide general administration and support for customs data entry.
• Handle telephone and email queries from customers and colleagues.
• Process customs import declarations for Excise and general cargo as required.
• Ensure HMRC regulations and internal compliance are followed.
• Monitor guarantees and close associated documents with HMRC and clients.
• Analyze issues and provide guidance to customers and colleagues.

Skills

Planning & Organisation

Communication

Self-motivated

Team player

Work under pressure

Target-driven

Customer service

Education

General education

Tools

CDS (Customs Declaration System)

HMRC systems

Excel

Job description

Job Title - Operations - Import Customs Clearance Coordinator

Department - GBO (Customs Clearance)

Reports to - Team Lead

JOB PURPOSE

In this position you will be required to assist in the efficient and effective keying of import customs entries, supporting post clearance activity in line with HMRC/internal requirements and subsequent admin on accounts.

To gain and maintain a high level of knowledge and standard within our industry. Develop effective relationships with customers, service providers & other Hillebrand Gori offices and agents to meet the customers’ needs.

Additional duties and requirements relating to customs clearance activity may be applicable to meet business needs.

GENERAL RESPONSIBILITIES

• Accurate input of order data via various in house and HMRC associated systems
• General administration
• Assisting colleagues in maintaining effectiveness of Customs data entry
• Dealing with telephone and email queries
• Customs import declarations covering movements for Excise cargo, adjacent products and occasional general cargo
• Ensure HMRC regulations and processes are upheld, alongside our internal code of conduct and compliance regulations
• Monitoring of guarantees and closure of associated documents alongside HMRC and clients
• Analyze and assist with solving operational problems and provide guidance to customers and colleagues as and when required

ADDITIONAL RESPONSIBILITIES

• The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate.

MANAGERIAL RESPONSIBILITIES

• None

KEY CONTACTS

• Internal staff
• Suppliers
• Customers

SPECIAL WORKING CONDITIONS

• None

PERFORMANCE INDICATORS

• As per objectives defined within our in-house system: CHRIS (Cross-divisional Human Resource Information System)

BUDGET RESPONSIBILITY

• None

WORKING HOURS

• Mon-Fri 09:00 - 17:30 (60 Min Lunch Break) may be requested as and when to work an earlier / later shift to cover holidays and workloads
• Cover out of office hours callout when required
• Additional hours as and when required

  COMPETENCIES FOR THE ROLE

  TECHNICAL SKILLS

  Desirable

  • Knowledge of GB Import customs clearance formalities and associated computer systems
  • Knowledge on the CDS (Customs Declaration System), HMRC system

  PERSONAL SKILLS

  Essential

  • Excellent planning and organisational skills
  • Excellent communication skills
  • Self-motivated and able to work without supervision
  • Experienced team player
  • Able to work under pressure
  • Enthusiastic and driven to achieve targets and objectives
  • Excellent customer service skills

  LANGUAGE SKILLS

  Essential

  • Excellent verbal & written English

  COMPUTER SKILLS

  Essential

  • General computer skills, inc.Excel

  EDUCATION/QUALIFICATIONS

  Essential

  • Good standard of general education

  PROFESSIONAL EXPERIENCE / SKILLS

  Desirable

  • Experience in Excise clearance requirements
  • experience in import customs formalities.