Import Export Coordinator

Radiant Systems Inc; United Kingdom; Remote; GBP 26,000 - 42,000; Full time

Job summary

Radiant Systems Inc. is seeking an Import/Export Coordinator to own the end-to-end operational relationship with customers, from PO intake to export fulfilment and post-delivery follow-up. You will validate orders in SAP, coordinate with logistics partners, and ensure shipments depart on time.

You will manage pricing, Incoterms, and OpenText processing, creating and maintaining sales orders, while handling DGs and documentation accuracy. Remote role with six-month contract length.

Qualifications

• Strong experience with imports and exports.
• Experience validating and processing POs in SAP and OpenText.
• Proficient in Excel; ability to create and manage documentation.
• Ability to coordinate with logistics partners and internal teams.
• Ability to own customer operational relationship end-to-end.

Responsibilities

• Act as the primary operational contact for the customer.
• Validate and process customer POs; manage obsolescence and substitutions.
• Create and maintain Sales Orders through SAP/OpenText; apply pricing and Incoterms.
• Coordinate with planning, logistics and customer to ensure on-time shipments.
• Handover orders to clients for booking and manage post-shipment disputes.

Skills

Customer ownership

Detail orientation

Documentation

Clear communication

Independent worker

Deadline-driven

Tools

SAP

OpenText

Maersk booking systems

Excel

Word

PowerPoint

Job description

Job Title: Import/Export Coordinator

Contract Length: 6 Months

Location: Remote

Strong experience with both Imports and exports

Role Purpose

Own the full operational relationship with the customer from purchase order intake through export fulfilment and post-delivery follow-up. This includes validating and processing orders in SAP, coordinating with logistics partners, resolving documentation or data issues, and ensuring goods ship on time and in full.

Core Responsibilities

Customer Relationship & Communication

• Act as the primary operational contact for the customer
• Manage PO amendments (quantities, SKUs, loading dates)
• Communicate shipment plans, availability, and export details
• Support trials and new product introductions
• Coordinate dispute resolution and damaged goods claims

Order Processing & Validation

• Receive and validate customer POs
• Manage obsolete or substituted SKUs
• Ensure Master Data extensions are completed for order creation
• Confirm amended POs are final before processing

Sales Order Creation (SAP)

• Create and maintain Sales Orders through OpenText
• Apply pricing, batch, and Incoterm data
• Add batch and Incoterm info post-OpenText processing
• Process FOC orders and arrange shipments
• Clear stuck OpenText transactions
• Route correctly (Maersk, non-Maersk, LCL, DG)

Export & Logistics Handover

• Align with Planning Team if the stock will be available on requested loading dates before you handover to team.
• Handover SOs to client for booking once complete
• Release blocked orders and check stock readiness
• Plan pallets, containers, and packaging
• Organise export packaging (e.g., outer cartons)
• Identify DG orders for special handling
• Archive POs and documentation in correct files

Post-Shipment

• Raise and follow through dispute cases (credit/debit pricing)
• Investigate damaged goods issues with customer and logistics

Systems & Tools

• SAP (essential)
• OpenText – Validation Tool
• Maersk booking systems
• Excel (required)
• Word / PowerPoint (preferred)

Profile & Competencies

• Comfortable owning customer operational relationship
• Strong in detail, accuracy, and documentation
• Able to handle complexity and multiple orders concurrently
• Communicates clearly across customers, logistics, and internal teams
• Works independently once trained
• Deadline-driven and organised