Import Coordinator

Reed; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Healthcare plan

Enhanced holidays

Employee assistance programme

Cycle to Work

Gym and lifestyle discounts

Employee rewards

Training and development

Career progression

Job summary

Reed is seeking a dedicated Sea Freight Import Coordinator in the Manchester area to join our growing logistics team. This hybrid role focuses on managing ocean import shipments from booking through to final delivery, coordinating with customers and overseas partners to ensure smooth operations.

You will handle customs clearance, liaise with agents, carriers and suppliers, and monitor shipments to proactively resolve issues while maintaining accurate documentation and strong customer service.

Qualifications

• Experience in ocean/sea freight forwarding.
• Experience managing import shipments end-to-end.
• Knowledge of customs clearance procedures and compliance.
• Experience using CargoWise or a similar freight/transport management system.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Ability to manage multiple shipments and priorities.
• Proactive approach to problem-solving.

Responsibilities

• Manage end-to-end sea freight import shipments from booking to final delivery.
• Liaise with customers, overseas agents, hauliers and suppliers.
• Arrange customs clearance and deliveries.
• Monitor shipments and proactively resolve operational issues.
• Provide regular shipment updates to customers.
• Maintain accurate shipping documentation and records.
• Use CargoWise or similar systems.
• Build relationships with customers and support key accounts.
• Ensure shipments comply with procedures and regulations.
• Collaborate with colleagues across the wider freight operation.

Skills

Ocean freight

Sea freight imports

CargoWise

Customs clearance

Customer service

Organisation

Multitasking

Problem solving

Tools

CargoWise

Job description

Job Description

Sea Freight Import Coordinator

Location: Wythenshawe, Manchester
Working Pattern: Hybrid
Salary: Competitive + Benefits
Job Type: Permanent

Are you an experienced Sea Freight Import Coordinator looking for your next opportunity with a well-established and growing freight forwarding business?

We’re recruiting on behalf of a successful international logistics and freight forwarding organisation that is looking to strengthen its Manchester operations team.

This is an excellent opportunity for someone with solid ocean import experience who enjoys taking ownership of shipments from booking through to final delivery, working closely with customers and overseas partners along the way.

The Role

You’ll be responsible for managing end-to-end sea freight import shipments, ensuring goods move efficiently and customers receive a consistently high standard of service.

Key responsibilities will include:

• Managing ocean import shipments from booking through to final delivery
• Liaising with customers, overseas agents, hauliers and suppliers
• Arranging customs clearance and deliveries
• Monitoring shipments and proactively resolving operational issues
• Providing regular shipment updates to customers
• Maintaining accurate shipping documentation and operational records
• Using CargoWise or similar freight management systems
• Building strong relationships with customers and supporting key accounts
• Ensuring shipments are handled in line with relevant procedures and compliance requirements
• Working collaboratively with colleagues across the wider freight operation

What We’re Looking For

Ideally, you’ll have:

• Previous experience within ocean/sea freight forwarding
• Experience managing import shipments end-to-end
• Knowledge of customs clearance procedures and compliance
• Experience using CargoWise or a similar freight/transport management system
• Strong customer service and communication skills
• Excellent organisation and attention to detail
• The ability to manage multiple shipments and priorities simultaneously
• A proactive approach to problem-solving
• A genuine desire to develop your freight forwarding career

What’s On Offer?

This is an opportunity to join a progressive logistics business that genuinely invests in its people and provides scope for longer-term development.

The package includes:

• Competitive salary
• Hybrid working
• Healthcare plan
• Enhanced holiday scheme
• Employee assistance programme
• Cycle to Work scheme
• Gym and lifestyle discounts
• Employee reward and recognition schemes
• Training and professional development
• Genuine career progression opportunities

Interested?

If you’re currently working within sea freight imports and are considering your next move, this is well worth a conversation.