Implementation Team Leader — Software Solutions

Procentia; West of England; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Holiday entitlement

Holiday trading

Volunteer day

Pension contribution

Life insurance

Private medical

EAP

Cash plan

EV leasing

Job summary

Procentia, part of the Brightwell Group, is seeking an Implementation Team Manager to lead our Implementation Consultants and ensure successful delivery for clients in the pensions sector. You will report to the Head of Professional Services, build a high-performing team, and collaborate across the business to standardise our products and optimise client outcomes.

This leadership role combines people management with strong technical knowledge to upskill the team and maintain exceptional service

Qualifications

• Excellent verbal, written communication and organisational skills.
• Efficient problem-solving skills.
• Team Management & Leadership.
• Ability to inspire and motivate and provide constructive and actionable feedback.
• Experience in implementing software systems.
• Adaptable and agile.
• An understanding of business processes and workflows.
• Ability to learn new technologies quickly.
• The ability to prioritise, meet deadlines and deliver rapid outcomes.

Responsibilities

• Lead and motivate the team to high performance and quality.
• Manage performance and celebrate success.
• Mindfully support your team’s wellbeing, and ongoing development.
• Support project resource scheduling and department capacity planning and time recording.
• Work closely with relevant teams internally to ensure alignment and coordination across the business as part of the seamless implementation of existing and new systems.
• Contribute to post implementation reviews helping to demonstrate success or otherwise of projects.
• Meet with clients in a project support capacity.
• Focus on standardisation of our products.

Skills

Team Management

Leadership

Communication

Problem Solving

Software Implementation

Agile

Business Processes

Adaptable

Learning New Technologies

Deadline Driven

Job description

Procentia, part of the Brightwell Group, is seeking an Implementation Team Manager to lead our Implementation Consultants and ensure successful delivery for clients in the pensions sector. You will report to the Head of Professional Services, build a high-performing team, and collaborate across the business to standardise our products and optimise client outcomes.

This leadership role combines people management with strong technical knowledge to upskill the team and maintain exceptional service