Implementation Team Manager

Procentia; West of England; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Holiday entitlement

Holiday trading

Volunteer day

Pension contribution

Life insurance

Private medical

EAP

Cash plan

EV leasing

Job summary

Procentia, part of the Brightwell Group, is seeking an Implementation Team Manager to lead our Implementation Consultants and ensure successful delivery for clients in the pensions sector. You will report to the Head of Professional Services, build a high-performing team, and collaborate across the business to standardise our products and optimise client outcomes.

This leadership role combines people management with strong technical knowledge to upskill the team and maintain exceptional service

Qualifications

• Excellent verbal, written communication and organisational skills.
• Efficient problem-solving skills.
• Team Management & Leadership.
• Ability to inspire and motivate and provide constructive and actionable feedback.
• Experience in implementing software systems.
• Adaptable and agile.
• An understanding of business processes and workflows.
• Ability to learn new technologies quickly.
• The ability to prioritise, meet deadlines and deliver rapid outcomes.

Responsibilities

• Lead and motivate the team to high performance and quality.
• Manage performance and celebrate success.
• Mindfully support your team’s wellbeing, and ongoing development.
• Support project resource scheduling and department capacity planning and time recording.
• Work closely with relevant teams internally to ensure alignment and coordination across the business as part of the seamless implementation of existing and new systems.
• Contribute to post implementation reviews helping to demonstrate success or otherwise of projects.
• Meet with clients in a project support capacity.
• Focus on standardisation of our products.

Skills

Team Management

Leadership

Communication

Problem Solving

Software Implementation

Agile

Business Processes

Adaptable

Learning New Technologies

Deadline Driven

Job description

About us

Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, IntelliPen.

Procentia’s products and solutions help pension schemes and administrators of all types and sizes manage exceptional volumes of data, meet the demand for self-serve technology, and provide meaningful, consumer-like experiences that users expect from modern online financial platforms while minimising the need for administrator intervention and involvement.

With offices in the UK and North America, Procentia supports some of the largest pension schemes, insurers and retirement plans across the private and public sectors, including BP, British Airways Pension Scheme, BTPS, Chicago Transit Authority, Legal & General Retirement America, Retirement System City of Detroit, Rolls-Royce, Royal London, and Universities Superannuation Scheme.

The job:

The Implementation Team Manager role has been created within our existing Implementation Teams to support continued growth of the business and to support our existing and new clients.

This is a leadership role that also requires you to have strong technical knowledge to upskill and build out our team of Implementation Consultants (IC) and to delight our clients.

As an Implementation Team Manager you will report to the Head of Professional Services and collaborate with all colleagues in the business. You’ll be responsible for a team of IC’s.

Here’s what you’ll be doing:

• Lead and motivate the team to high performance and quality
• Manage performance and celebrate success
• Mindfully support your team’s wellbeing, and ongoing development
• Support project resource scheduling and department capacity planning and time recording
• Work closely with relevant teams internally to ensure alignment and coordination across the business as part of the seamless implementation of existing and new systems
• Contribute to post implementation reviews helping to demonstrate success or otherwise of projects
• Meet with clients in a project support capacity
• Focus on standardisation of our products

Key skills and experience:

• Excellent verbal, written communication and organisational skills
• Efficient problem-solving skills
• Team Management & Leadership
• Ability to inspire and motivate and provide constructive and actionable feedback
• Experience in implementing software systems
• Adaptable and agile
• An understanding of business processes and workflows
• Ability to learn new technologies quickly
• The ability to prioritise, meet deadlines and deliver rapid outcomes

Lets talk about what’s in it for you...

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
• Buying and Selling holiday (up to 1 week)
• Volunteer day
• 5% Employer contribution pension
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health care cash plan
• Tusker – Electric Car Leasing scheme

Don’t meet every requirement?

We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.