Implementation Consultant - Payroll

Procentia - Pensions Software Solutions; West of England; On-site; GBP 40,000 - 70,000; Full time

Benefits offered by this job

25 days holiday

Volunteer day

Life Assurance

Private Medical Insurance

Employee Assistance Programme

Health care cash plan

Electric Car Leasing

Job summary

Procentia is seeking an Implementation Consultant – Payroll to configure the IntelliPen suite for client pensions administrations, including multi-jurisdictional payrolls and payroll calculations. You will troubleshoot runs, resolve discrepancies, and train client teams.

You'll work with clients to gather requirements, tailor workflows, and ensure successful deployment while teaching them how to use the system and its features, collaborating with our training group.

Qualifications

• Experience implementing software systems.
• Hands-on experience configuring or developing pensions or financial services software, including pensioner payroll and payroll calculations.
• Knowledge of Microsoft SQL Server Management.
• Adaptable and agile; consultative approach.
• Understanding of business processes and workflows.
• Ability to learn new technologies quickly.
• Ability to prioritise, meet deadlines and deliver rapid outcomes.
• Confidence to adapt and learn new programmes and systems.

Responsibilities

• Configure IntelliPen to meet client requirements, including workflows, data maintenance screens, interfaces with other systems, pensioner payroll processing, payroll calculations, data migrations, reports and benefit calculations.
• Meet with clients to gather requirements.
• Communicate with clients throughout the software customization process to obtain feedback and approval.
• Customize software systems based on clients’ needs and specifications.
• Educate clients on how to use IntelliPen and customized system features; coordinate with training team.

Skills

Software implementation experience

Pensions payroll knowledge

Adaptable & agile

Consultative approach

Business processes understanding

Learn new technologies quickly

Deadline driven

Program adaptability

Tools

Microsoft SQL Server Management

Job description

About Us

Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

About Us

Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps our clients meet the demand for self-serve technology and provide meaningful consumer‑like experiences that their pension scheme members expect from online platforms.

Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature‑rich platform for modern pensions management.

With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors. We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.

Procentia people are a vibrant community of passionate specialists dedicated to developing best‑in‑class software solutions and client service.

We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day. Everyone is welcome here.

The Job

As an Implementation Consultant – Payroll, you will report to a Team Leader and collaborate with all colleagues in the business. The purpose of this role is to configure our IntelliPen suite of products for our clients, including solutions that support pension administration, multi‑jurisdictional pensioner payrolls and payroll calculations. Troubleshoot payroll runs, resolve calculation discrepancies, and provide knowledge transfer and training to client implementation teams.

Here’s What You'll Be Doing

• You are responsible for all aspects of configuring our “IntelliPen” administration system to meet our clients’ requirements, including but not limited to the configuration of workflows, data maintenance screens, interfaces with other systems, pensioner payroll processing, payroll calculations, data migrations, reports and benefit calculations.
• Meeting with clients to gather requirements
• Communicating with clients throughout the software customisation process to obtain feedback and approval.
• Customising software systems based on clients’ individual needs and specifications.
• Educating clients on how to use IntelliPen and customised system features. Engaging with our training team when required.

Key Skills And Experience

• Experience in implementing software systems

Managing databases using Microsoft SQL Server Management

• Hands‑on experience configuring or developing pensions or financial services software, including pensioner payroll and payroll calculations
• Adaptable and agile
• Be a responsible and reliable professional, with a consultative approach
• An understanding of business processes and workflows
• Ability to learn new technologies quickly
• The ability to prioritise, meet deadlines and deliver rapid outcomes
• Confidence to adapt and learn new programmes and systems

Lets Talk About What's In It For You...

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
• Buying and Selling holiday (up to 1 week)
• Volunteer day
• 5% Employer contribution pension
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health care cash plan
• Tusker – Electric Car Leasing scheme

Don’t meet every requirement?

We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.

Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

Established in 2002, we’re renowned for our leading web-based pensions administration and management system, IntelliPen. Our platform helps schemes meet the demand for self-serve technology and provide meaningful consumer‑like experiences that their members expect from online financial platforms.

With offices in the UK and North America, we support some of the largest pension schemes and retirement plans across the private, public, and insurance sectors.

We've been Highly Commended for ‘Technology Innovation of the Year 2025’ at the UK Pensions Awards, named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.

Check out our locations here.