Chief of Staff & Executive Operations Lead

Procentia; West of England; Sur place; GBP 70 000 - 120 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Holiday buying/selling

Volunteer day

Employer pension 5%

Life Assurance

Private Medical Insurance

Employee Assistance Programme

Health care cash plan

Electric Car Leasing scheme

Résumé du poste

Procentia, part of the Brightwell Group, is a software and technology specialist serving the pensions market. This senior Business Manager role centres on translating priorities into action, supporting the CEO/COO, and shaping executive operations.

You will lead governance, coordinate cross-functional initiatives, manage budgets and KPIs, and oversee Health & Safety, facilities, and the Executive Assistant team. A strategic, influence-driven leader will thrive here.

Qualifications

• Proven experience in a Business Manager, Chief of Staff, executive office, strategy or senior operational role supporting C-suite leaders.
• Strong understanding of executive and Board governance, with experience drafting and quality‑assuring senior‑level papers.
• Demonstrable success leading cross‑functional work through influence, coordination and constructive challenge.
• Strong financial and commercial literacy, with confidence interpreting budgets, forecasts, KPIs and performance information.
• Experience managing people and building a high‑quality, customer‑focused support service.
• Practical knowledge of workplace health, safety and facilities management, including risk management, supplier oversight and compliance monitoring.
• Excellent written and verbal communication, with the judgement and presence to work credibly with executives and Board members.

Responsabilités

• Act as the CEO and COO's trusted right-hand partner, managing priorities, preparing briefings, coordinating executive activities, and ensuring key decisions and actions are delivered.
• Lead Board and Executive Committee governance, including planning meetings, producing high-quality papers, tracking decisions, and maintaining effective communication between leadership and the Board.
• Drive strategic projects and business performance, coordinating cross‑functional initiatives, monitoring KPIs, supporting budgeting and planning, and managing executive‑level risks.
• Oversee Health & Safety, Facilities, and workplace projects, ensuring compliance, effective facilities management, and successful delivery of office‑related initiatives.
• Lead and develop the Executive Assistant team, improving processes, service standards, workload management, and executive support operations across the business.

Connaissances

Executive support

Board governance

Cross-functional leadership

Budgeting & KPIs

People management

Health & safety

Communication

Description du poste

Procentia, part of the Brightwell Group, is a software and technology specialist serving the pensions market. This senior Business Manager role centres on translating priorities into action, supporting the CEO/COO, and shaping executive operations.

You will lead governance, coordinate cross-functional initiatives, manage budgets and KPIs, and oversee Health & Safety, facilities, and the Executive Assistant team. A strategic, influence-driven leader will thrive here.