Business Support Officer

Hft; Wadebridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

Hft Wadebridge seeks a Business Support Officer to ensure services run smoothly, providing systems, information and support for teams. The role is office-based on a 1 year fixed term contract.

You will join a regional Business Support team, handling finance, data, office coordination and colleague support, connecting processes for day-to-day operations.

Qualifications

• GCSE Maths and English (or equivalent)
• Interest or experience in business administration
• Strong attention to detail and ability to manage a range of tasks
• Confidence working across systems and processes
• A collaborative approach and willingness to support others
• Flexibility to respond to changing priorities in a busy environment

Responsibilities

• Assist with invoicing, purchase orders and recharges
• Process expenses, mileage and cash advances
• Support income returns and local banking
• Manage petty cash and credit card reconciliations
• Support fundraising income and restricted funds
• Provide admin support for aged debt and related processes
• Respond to queries and directing requests
• Manage incoming and outgoing post
• Welcome visitors and liaise with contractors
• Support meetings with notes, minutes and documentation
• Logging compliments and complaints
• Ordering and maintaining office supplies
• Helping ensure the office environment is safe, organised and well maintained
• Supporting travel and accommodation arrangements where needed
• Maintaining accurate records in line with GDPR and data protection standards

Skills

Attention to detail

Cross-functional coordination

Collaborative work

Willingness to support others

Education

GCSE Maths

GCSE English

Level 3 qualification in business administration

Tools

Office software

Job description

As a Business Support Officer, you’ll help keep our services running effectively behind the scenes—making sure our teams have the systems, information and support they need to focus on what matters most.

This is an office based position working in our Wadebridge services on a 1 year fixed term contract.

The Opportunity

You’ll be part of a regional Business Support team, working closely with local service leadership to provide reliable, timely and high-quality support across a range of activities. From finance and data to office coordination and colleague support, you’ll bring organisation, consistency and attention to detail—helping to connect processes and ensure everything runs smoothly day to day.

This is a varied role where no two days are the same. You’ll work across systems, people and processes, acting as a key point of coordination within your local area while being part of a wider, supportive regional team.

What you’ll be doing

You’ll help ensure financial tasks are completed accurately and on time, including:

• Supporting invoicing, purchase orders and recharges
• Processing transactions such as expenses, mileage and cash advances
• Assisting with income returns and local banking
• Managing petty cash and credit card reconciliations
• Supporting fundraising income and restricted funds
• Providing administrative support for aged debt and related processes

You’ll work closely with local managers to support day-to-day operations, including:

• Responding to queries and directing requests appropriately
• Managing incoming and outgoing post
• Welcoming visitors and liaising with contractors
• Supporting meetings with notes, minutes and documentation
• Logging compliments and complaints
• Ordering and maintaining office supplies
• Helping ensure the office environment is safe, organised and well maintained
• Supporting travel and accommodation arrangements where needed
• Maintaining accurate records in line with GDPR and data protection standards

What we’re looking for

• A good standard of education, including GCSE Maths and English (or equivalent)
• Experience or interest in business administration (or a willingness to work towards a Level 3 qualification)
• Strong attention to detail and the ability to manage a range of tasks
• Confidence working across systems and processes
• A collaborative approach and willingness to support others
• Flexibility to respond to changing priorities in a busy environment

This is a role where your contribution really matters—supporting the people and processes that enable high-quality care and support every day.

Selection Process

We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a word and excel evaluation and the opportunity to get to know the team and Hft