Implementation Support

Just Group plc; Greater London; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Pension & life cover

Birthday leave

Private medical cover

Bonus scheme

Career progression

Headspace & wellbeing

Benefits portal

Purchase options

Job summary

Just Group plc is seeking an Implementation Support professional for a 12‑month FTC/Maternity Cover based in Reigate (hybrid 50%). The role focuses on providing proactive support to the Data team during new scheme implementations, data reviews, and handling data queries.

The candidate will liaise with the Third Party Administrator and DB Operations, supporting onboarding, governance sign‑offs, and payroll funding tasks. A strong data mindset and pensions familiarity are desirable.

Qualifications

• Self-starter with ability to work independently and meet tight deadlines.
• Strong organisational and prioritisation skills.
• Excellent verbal and written communication and interpersonal abilities.
• Good analytical and issue-resolution capabilities.

Responsibilities

• Provide high‑quality support to the Data team during new scheme implementations, including data reviews and queries.
• Coordinate with Third Party Administrator (TPA) and DB Operations for implementation queries.
• Assist with onboarding and sign-off processes, data sign-offs, and governance documentation.
• Support operational tasks for transitioning schemes (payroll funding and member calculations).
• Act as first contact for funding or other queries during TPA setup.
• Support BAU handover with TPA and Ops teams; manage queries and resolutions.
• Produce and collate monthly transition MI.

Skills

Self-starter

Organisational skills

Verbal communication

Written communication

Analytical skills

Project management awareness

Job description

Implementation Support - 12 month FTC/Maternity Cover

Location: Reigate (Hybrid - 50%)

Contract: Permanent

Hours: 35 hours

Purpose

To provide high calibre and proactive support to the Data team for all new scheme implementations, reviewing data, and dealing with data queries.

To support where required as a contact for implementation queries from Third Party Administrator (TPA) and the Defined Benefit (DB) Operations team.

About Just

We help people achieve a better later life.That’sour purpose andit’sthe reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.

Key responsibilities

• Support implementations process completing initial high-level data checks ensuring data is fit for the next level of checks, aiding an effective and efficient data sign off ahead of true up and TPA onboarding.
• Support the flow of all scheme implementations in to TPA, attending work planning calls in respect of implementations.
• Support the Onboarding and Buyout team with the TPA onboarding sign off process maintaining records of the sign offs completed in line with the agreed DB Governance matrix.
• Help support all operational tasks for schemes in transition such as payroll funding and member calculations, working with Operational teams as required.
• Be initial point of contact for the Operational teams for any funding or other queries during the TPA set up process.
• Support the BAU handover process with TPA and Operational team, owning any queries and resolving as required.
• Support the production and collation of monthly transition MI.

Whatwe’relooking for

• Self-starter, able to work on own and to tight deadlines, maintaining exceptional standards of accuracy and attention to detail.
• Good organisational and prioritisation skills.
• Good verbal, written communication and interpersonal skills.
• Good analytical and issue resolution skills.
• An understanding of project management would be beneficial, but not essential.
• An understanding of DB pensions and/or Bulk annuities, pension scheme administration requirements and systems would be beneficial, but not essential.
• Experience working in the pensions industry for administrators or an insurance company would be beneficial.

Desirable:

• DB Pensions and/or Bulk Annuities
• Pensions Administration

Our behaviours

At Justyou’llhave the opportunity to develop your career, whilst making a difference to the lives of those around you.You’llbe part of a company with a strong and distinctive culture-we’reambitious,curiousand collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.

What’sin it for you

• A competitive salary, pensionschemeand life assurance

• 25 days annual leave plus anadditionalday on us for your birthday

• Private medical cover and income protection, just in case

• A generous and highly achievable bonus scheme

• Opportunities to progress your career in-role and within the company

• Free access to the Headspace app, 24/7 employeeassistancehelpline and trained physical and mental health first aiders

• A variety of employee funded benefits available via our online benefits portal

• Plus, severaladditionalpurchase options available for you and your loved ones

Explore our full range of benefits on our dedicated benefits page.

Belongingat Just

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.

Weremaincommitted to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, socialmobilityand neurodiversity.

Be Bold. Be Brilliant. Be Just