Transitions Operations Delivery Manager

Just Group plc; Greater London; Hybrid; GBP 75,000 - 95,000; Full time

Benefits offered by this job

Pensions scheme

Life assurance

Private medical cover

Bonus scheme

Birthday day off

25 days annual leave

Job summary

Just Group plc is seeking a Transitions Operations Delivery Manager to lead the end-to-end transition management activity from contract signing through implementation handover in a hybrid London/Reigate role.

You will oversee transition teams, manage schemes across routes, coordinate with the Commercial team, and drive data quality, governance and stakeholder engagement with trustees, EBCs and professional colleagues.

Qualifications

• Proven planning and organisational skills with ability to manage multiple scheme transitions.
• Ability to work independently and through others to tight deadlines with accuracy.
• Good understanding of life and pensions, especially DB pensions and de-risking.
• Strong influencing and relationship-management capabilities with trustees and EBCs.
• Excellent verbal, written and interpersonal communication; capable of external representation.
• Strong analysis, decision-making and escalation skills.

Responsibilities

• Manage day-to-day delivery of transition teams with clear priorities and capacity-based allocation.
• Collaborate with senior leadership to deliver a consistent transition experience for trustees and EBCs.
• Drive trustee communication and engagement aligned with scheme timelines.
• Ensure data onboarding controls and vetting are completed accurately.
• Coordinate input from transition teams for prospective and in-flight transactions.
• Maintain relationships across the EBC market and provide timely updates to stakeholders.
• Lead and coach the management team, setting objectives and development opportunities.
• Contribute to commercial activity, including RFIs, due diligence and client discussions.
• Oversee project and stakeholder management to final premium calculation and settlement.
• Review data cleanse extension requests and escalation of material risks.
• Coordinate transition input to change and technology initiatives and embed new processes.
• Produce management information for governance and committees.

Skills

Planning

Organisation

Independent working

Communication

Relationship management

Problem solving

Project management

People management

DB pensions knowledge

Job description

Transitions Operations Delivery Manager

Location: Reigate or London (Hybrid - 50%)

Contract: Permanent

Hours: 35 hours

Purpose

The role is responsible for leading the transition management activity of transactions from contract signing through to implementation handover.

The role holder will manage the transition teams and the end-to-end flow of schemes across streamlined and core transaction routes. They will translate agreed priorities into clear delivery plans, allocate work effectively, monitor capacity and performance, and ensure risks or issues are escalated promptly to the Head of Transition & Buy out Services.

The role will have a strong external and commercial focus, managing day-to-day relationships with Employee Benefit Consultants (EBCs), supporting professional trustees and the Commercial team. The role holder will support new business activity, communicate our transition capability and service model, coordinate responses and meetings, and use market feedback to improve processes while ensuring agreed client commitments are delivered.

The role holder will work closely with all teams across wider DB area to ensure strong communication and collaboration to help design, implement and embed new propositions and identify opportunities.

About Just

We help people achieve a better later life.That’sour purpose andit’sthe reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.

Key responsibilities

• Manage the day-to-day delivery of the transition teams, setting clear priorities and oversee scheme allocation across the Transition Team according to complexity, capacity and customer commitments.

• Work with the Head of Transition & Buy out Services and wider Member & Operational Services leadership team to deliver a consistent, high-quality transition experience for trustees, EBCs, professional trustees and other interested parties.

• Drive trustee communication and engagement capabilities, ensuring expectations are considered, managed and appropriate to the scheme timelines and data position.

• Ensure agreed controls, vetting and sign-off requirements are completed across the teams so that data accepted for onboarding is accurate, complete and aligned to the benefits specified.

• Act as the operational point of contact for the Commercial team on prospective and in-flight transactions, coordinating timely input from the transition teams and subject matter experts.

• Build and maintain effective working relationships across the EBC market, managing operational queries and escalations and providing clear, timely updates to internal stakeholders.

• Lead, coach and support the management team, setting clear objectives, monitoring delivery and creating development and progression opportunities that build capability and engagement.

• Manage the team’s contribution to commercial activity, including capability materials, insurer selection meetings, requests for information (RFIs), due diligence and prospective client discussions.

• Oversee effective project and stakeholder management across all transitions through to calculation, communication and settlement of the final premium, ensuring milestones, dependencies, decisions and customer communications are actively managed.

• Review data cleanse extension requests and recovery plans where schemes are not progressing to agreed timescales, escalating material risks or commercial impacts in line with the governance framework.

• Coordinate transition input to change and technology initiatives, ensuring clear operational requirements and appropriate subject matter expertise are provided, and that new processes and tools are embedded effectively within the teams.

• Produce accurate and timely management information for operational governance and relevant committees, highlighting volumes, capacity, service performance, risks, issues, commercial activity and emerging market themes.

Whatwe’relooking for

• Proven planning and organisational skills, with the ability to manage a varied portfolio of scheme transitions, competing priorities and team capacity.

• Ability to work independently and through others to tight deadlines, maintaining strong standards of accuracy, control and attention to detail.

• Good understanding of the life and pensions industry, particularly DB pensions, the DB de-risking market and the roles of EBCs and professional trustees.

• Strong influencing and relationship-management skills, with the ability to work effectively with trustees, EBCs, professional trustees and internal commercial stakeholders to progress transactions.

• Excellent verbal, written and interpersonal communication skills, with the confidence to represent the transition operation in external meetings and present our capability clearly and concisely.

• Strong problem analysis, decision-making and resolution skills, with sound judgement on when to escalatory.

• Strong operational, project, people and stakeholder management skills, supported by a practical understanding of commercial priorities.

• Experience in a transition, implementation, operations or relationship management role within DB de-risking, gained with an insurer, pensions consultancy or a third party administrator supporting an insurer.

• Relevant experience within the DB pensions industry is essential.

• Experience of managing complex or large scheme transitions is desirable.

• Experience of working with trustees, EBCs and commercial colleagues, with evidence of coordinating teams and driving scheme transitions through to conclusion.

• Previous people-management experience in an operations, implementation or customer service environment is beneficial.

Our behaviours

At Justyou’llhave the opportunity to develop your career, whilst making a difference to the lives of those around you.You’llbe part of a company with a strong and distinctive culture-we’reambitious,curiousand collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.

What’sin it for you

• A competitive salary, pensionschemeand life assurance

• 25 days annual leave plus anadditionalday on us for your birthday

• Private medical cover and income protection, just in case

• A generous and highly achievable bonus scheme

• Opportunities to progress your career in-role and within the company

• Free access to the Headspace app, 24/7 employeeassistancehelpline and trained physical and mental health first aiders

• A variety of employee funded benefits available via our online benefits portal

• Plus, severaladditionalpurchase options available for you and your loved ones

Explore our full range of benefits on our dedicated benefits page.

Belongingat Just

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.

Weremaincommitted to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, socialmobilityand neurodiversity.

Be Bold. Be Brilliant. Be Just