Implementation Specialist - UK

CPOMS Systems; Skipton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

CPOMS Systems is seeking an Implementation Specialist to support CPOMS, StaffSafe, Engage and related systems, driving successful implementations and training for clients. You will deliver high customer satisfaction through project management, training, and adherence to data privacy laws.

Based in Skipton with hybrid work, you will meet clients post-sale, develop project plans, track milestones, and coordinate with the Professional Services team to ensure timely delivery and value realization.

Qualifications

• Experience implementing software and delivering training to users.
• Ability to manage projects with multiple stakeholders and timelines.
• Understanding of data privacy requirements and compliance.

Responsibilities

• Meet with clients after sale to align goals, priorities, stakeholders, and timelines.
• Create a project plan outlining roles and responsibilities.
• Ensure key milestones are completed to achieve customer goals.
• Communicate with clients throughout the implementation process.
• Ensure the project team is aware of deliverables and milestones.
• Demonstrates knowledge of CPOMS products and training approaches.
• Manage complex implementations with small-market customers.
• Facilitate training for administrators and end users of CPOMS and Raptor.
• Support the Professional Services Manager and wider team with admin tasks.
• Update and maintain customer databases using Salesforce and internal systems.

Skills

Project management

Client training

Salesforce

CPOMS knowledge

Communication

Data privacy

Organisational skills

Tools

Salesforce

CPOMS platform

Job description

Travel Requirement

On site customer meetings/training will be required

Employment Type

Full Time and Permanent

Location

Hybrid/Skipton

Department

Professional Services

Reports To

Professional Services Manager

In-Office Requirement

3 days per week in the Skipton office

Travel Requirement

On site customer meetings/training will be required

Work Schedule

8.30am - 5.00pm Monday to Thursday. 8.30am – 4.30pm Friday. One hour lunch break each day.

Position Overview

The Implementation Specialist is a key position to support CPOMS continued growth and expanding our market leading position by ensuring a successful implementation across all products for our clients. The Implementation Specialist will be responsible for the following:

• The implementation of CPOMS, StaffSafe, Engage, VisitorSafe, Raptor Emergency Management, and other related systems as necessary.
• Delivering the highest levels of customer satisfaction through project management of implementations, services, and trainings.
• Complying with data privacy legislation.

Job Duties & Responsibilities

• Meet with clients following the sale to align on goals, priorities, stakeholders, and timelines.
• Creates a project plan outlining the roles and responsibilities needed to meet customer goals.
• Ensures the completion of key milestones to achieve customer goals.
• Communicating with clients throughout the implementation process.
• Ensuring that the project team is aware of key deliverables and project milestones.
• Demonstrates well-rounded knowledge of CPOMS products and training approaches.
• Manages complex implementations with small-market customers.
• Adheres to departmental process and procedure and maintains systems of record.
• Facilitates training to administrative and end users of the CPOMS and Raptor software.
• Supporting the Professional Services Manager and the wider Team with all administration tasks.
• Updating and maintaining customer databases using Salesforce and internal systems.

Personal Attributes

• Organised, disciplined, with a flexible independent approach and a strong ability to multi-task and manage multiple high priority projects.
• Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.
• Strong communicator, personable and collaborative.
• Demonstrate maturity and acumen navigating business and professional environments.
• Comfortable working independently.
• Demonstrated experience in leading business process reviews, design reviews and change management with clients.
• Excellent hands-on skills with office productivity tools.
• Strong desire to learn.
• Strong analytical and troubleshooting skills.
• Exceptional interpersonal skills and ability to explain software to non-technical users.

Desirable

• Previous experience of working with/using CPOMS products in educational setting

Other

• Must be flexible to work outside core hours for customer training as and when necessary and may include overnight stays
• Full, clean driving licence and access to a vehicle
• Must be able to attend the office in Skipton 3 days per week.