Implementation Specialist

Payescape; Ballymoney; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounted gym membership

Enhanced maternity, paternity & sick pay

Friendly working environment

Training for professional payroll qualification

Job summary

A technology solutions provider in Ballymoney is seeking a highly organized Implementation Specialist to assist clients with HR and TLM software implementation. This hybrid role will involve engaging with clients, developing solutions, and delivering ongoing support. The ideal candidate should have experience in project management or IT, along with good communication and organizational skills. Benefits include discounted gym membership and a friendly working environment aimed at employee growth.

Qualifications

• Experience in implementing Time and attendance or HR software.
• Good spoken and written communication skills.
• IT proficiency and ability to troubleshoot technical issues.
• Respect for confidential information.
• Ability to work well as part of a team.
• IT proficiency and ability to troubleshoot technical issues.
• Confidence in speaking and presenting to external customers.
• High level of accuracy and attention to detail.
• Good organisation and time-management to meet deadlines.

Responsibilities

• Engage with clients to understand their requirements.
• Implement and build solutions to meet client needs.
• Provide ongoing software support to existing clients.
• Support and track the progress of projects.
• Develop optimisation strategies and provide excellent customer service.
• Liaise with all departments within the company.
• Ad hoc duties as required.

Skills

Implementation

Project Management

Communication skills

IT proficiency

Teamwork

Attention to detail

Time-management

Troubleshooting IT issues

Public speaking/ presentation

Tools

Kronos

ADP

Mitrefinch

Job description

We are currently looking for a highly organized Implementation Specialist to implement clients on our HR and TLM software, powered by UKG Ready.

Full training on the UKG Ready software will be provided. This role will be ideal for someone with a background in Implementation, Project Management, IT, or any technical/client facing role.

Job Details

• Hours: Full Time, Monday – Friday 9am – 5pm, 37.5 hours per week
• Hybrid working: This is a hybrid role from our offices in Ballymoney

Key Responsibilities

• Engage with clients to understand their requirements
• Implement and build a solution that meets the client’s needs
• Provide ongoing software support with our existing client base
• Support and track the progress of projects
• Develop optimisation strategies and provide excellent customer service
• Liaise with all departments within the company
• Ad hoc duties as required

Qualifications & Experience

• Experience in implementing Time and attendance or HR software
• Experience with Kronos, ADP, Mitrefinch or other ERP systems
• Good spoken and written communication skills
• Respect for confidential information
• Ability to work well as part of a team
• IT proficiency, ability to troubleshoot technical issues
• Confidence in speaking and presenting to external customers
• High level of accuracy and attention to detail
• Good organisation and time‑management skills to meet strict deadlines

Employee Benefits

• Discounted gym membership
• Enhanced maternity, paternity & sick pay
• Friendly working environment
• Training to gain recognised professional payroll qualification

We value all of our team members at PayEscape and pride ourselves on providing a supportive and friendly work environment for employee development and growth.