Systems Operations Specialist

KNAPP AG; Chalgrove; On-site; GBP 42,000 - 64,000; Full time

Job summary

KNAPP AG in the United Kingdom is seeking a Systems Operations Engineer to guide the transition from project delivery to business as usual. You will oversee customer onboarding to ensure full usability of the deployed systems and maintain strong communication with the customer and project stakeholders during incidents and escalations.

The role requires understanding logistics, system capabilities and dependencies, and will involve travel within the UK and beyond to support startup and

Qualifications

• Solid IT education from a technical IT college, university, or equivalent.
• Knowledge of intralogistics.
• Knowledge of Controls, WMS, WCS, and related sub-systems.
• Spoken and written English; another language is a plus.
• Strong general IT skills and familiarity with systems hardware.

Responsibilities

• Manage incident lifecycle during startup and translate issues into ongoing development tasks.
• Coordinate triage processes within the business to mobilise the right resources during events.
• Support project teams with root cause analysis and reviews with experts.
• Categorise, prioritise and sequence fixes in collaboration with project management.
• Provide timely, accurate updates to senior management, customers and stakeholders.
• Develop a customer onboarding KPI and participate in a smooth onboarding and transition.
• Work with customer stakeholders to build their capabilities to run the systems.
• Build and maintain strong relationships with KNAPP Hotline Team Leaders and other departments.
• Ensure operational processes align with KNAPP business processes.

Skills

Intralogistics knowledge

Controls, WMS, WCS, subsystems

General IT skills

English proficiency

Hardware knowledge

Education

Solid IT education

Job description

The Systems Operations Engineer is responsible for the transition of the project completion to business-as-usual.

Responsible for onboarding of the customer to fully usability of the systems being provided.

Strong communication with the customer and project stakeholders is important to manage all alarms and escalations (MI’s).

The right candidate will understand the logistics of the systems being provided. Understand the products being implemented as part of the system for use. And understanding the capabilities, boundaries and dependencies of the system to measure performance.

The role is to prepare the customer for the warehouse startup and support them through the transition from projects to customer service.

During the transition of a project to operational use, or the continuous development and delivery in a hybrid project the balance of ramp-up, stability and operational improvement must be maintained.

The role interacts with the project team at multiple levels to ensure a joined-up approach to deliver the project, while managing the customer onboarding.

This role needs to be present once the systems are delivered onsite.

This role involves travel within the UK and beyond.

Duties and responsibilities include, but are not limited to:

• The management, coordination and follow up of incident management (MI’s) during the startup phase of the operation. As well as progressing problem issues to the project team and ongoing continuous development projects
• The coordination of triage process within the business for the right resources during any events
• Support a project team with root cause analysis andreviews with experts within the business
• To categorise, prioritise and sequence with the support of the project management the delivery of fixes and root cause
• Provide timely, accurate, and regular updates to senior management, customers, and other stakeholders throughout the incident lifecycle
• Developing a customer KPI for onboarding competencies
• Working within a project team to deliver a customer onboarding and transition
• Working with the customer stakeholder to develop their capabilities to manage and run the systems
• Build and maintain effective working relationships with KNAPP Hotline Team Leaders and key stakeholders across all departments
• Ensure operational processes are developed inline with Knapp business processes

Skills/Qualifications

• Solid IT education (technical IT college, university, or similar education)
• Knowledge of intralogistics
• Knowledge and understanding of Controls, WMS, WCS, and sub-systems.
• Spoken and written English, a further foreign language is advantageous
• Very good general IT skills
• Knowledge of Systems and Controls hardware

Important behaviours to have in line with our company values

• Appreciation – Recognises the achievement of others
• Creativity – Is resourceful and innovative
• Courage – Willing to learn and try new things
• Openness – Always approachable and helpful
• Reliability – Consistently gives their best

Local benefits

Some locations have local benefits; please speak to a member of the management team.