Implementation Specialist - UK

CPOMS; Skipton; On-site; GBP 32,000 - 48,000; Full time

Job summary

CPOMS is seeking an Implementation Specialist to support growth by ensuring successful implementations across CPOMS products for clients. You will deliver training, manage projects, and comply with data privacy standards.

Responsibilities include meeting clients after sale, creating project plans, tracking milestones, and updating Salesforce. Travel and flexible hours may be required to meet customer needs.

Qualifications

• Previous experience implementing software systems for clients.
• Strong project planning and milestone tracking.
• Excellent written and verbal communication.
• Willing to travel, overnight stays, and hold a full driving licence.
• Ability to train administrative and end users.

Responsibilities

• Meet with clients after the sale to align on goals, priorities, stakeholders, and timelines.
• Create a project plan outlining roles and responsibilities to meet customer goals.
• Ensure the completion of key milestones and communicate progress to clients.
• Facilitate training to administrative and end users of CPOMS and Raptor software.
• Update customer databases using Salesforce and internal systems.
• Support the Professional Services Manager and wider team with admin tasks.

Skills

Project management

Training delivery

Customer-focused

Salesforce

Educational settings experience

Job description

On site customer meetings/training will be required

Work Schedule:

8.30am - 5.00pm Monday to Thursday. 8.30am – 4.30pm Friday. One hour lunch break each day.

Position Overview:

The Implementation Specialist is a key position to support CPOMS continued growth and expanding our market leading position by ensuring a successful implementation across all products for our clients. The Implementation Specialist will be responsible for the following:

• The implementation of CPOMS, StaffSafe, Engage, VisitorSafe, Raptor Emergency Management, and other related systems as necessary.
• Delivering the highest levels of customer satisfaction through project management of implementations, services, and trainings.
• Complying with data privacy legislation.

Job Duties & Responsibilities:

• Meet with clients following the sale to align on goals, priorities, stakeholders, and timelines.
• Creates a project plan outlining the roles and responsibilities needed to meet customer goals.
• Ensures the completion of key milestones to achieve customer goals.
• Communicating with clients throughout the implementation process.
• Ensuring that the project team is aware of key deliverables and project milestones.
• Demonstrates well-rounded knowledge of CPOMS products and training approaches.
• Manages complex implementations with small-market customers.
• Adheres to departmental process and procedure and maintains systems of record.
• Facilitates training to administrative and end users of the CPOMS and Raptor software.
  • Supporting the Professional Services Manager and the wider Team with all administration tasks.
  • Updating and maintaining customer databases using Salesforce and internal systems.

Personal Attributes:

• Organised, disciplined, with a flexible independent approach and a strong ability to multi-task and manage multiple high priority projects.
• Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.
• Strong communicator, personable and collaborative.
• Demonstrate maturity and acumen navigating business and professional environments.
• Comfortable working independently.
• Demonstrated experience in leading business process reviews, design reviews and change management with clients.
• Excellent hands-on skills with office productivity tools.
  • Strong desire to learn.
• Strong analytical and troubleshooting skills.
• Exceptional interpersonal skills and ability to explain software to non-technical users.
• Previous experience of working with/using CPOMS products in educational setting

Other:

• Must be flexible to work outside core hours for customer training as and when necessary and may include overnight stays
• Full, clean driving licence and access to a vehicle
• Must be able to attend the office in Skipton 3 days per week.