Implementation Project Analyst

iO Associates; Lincoln; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

iO Associates is seeking a Project Analyst (Software Implementation) in Lincoln. The role is hybrid, with approx. 2 to 3 days onsite. Salary is up to £28,000 DOE.

You will work with Project Managers to configure software configurations, analyse data, and resolve blockers, ensuring smooth client go-lives and effective training sessions across clients.

Qualifications

• Strong technical problem-solving and attention to detail.
• Excellent communication and ability to train clients.
• Highly organized, capable of managing multiple projects.
• Valid UK driving licence and willingness to travel.
• Desirable: experience in technical implementation or systems analysis.
• Desirable: PRINCE2 foundation knowledge.
• Desirable: basic SQL/data manipulation skills.

Responsibilities

• System Configuration & Implementation: Partner with project delivery teams to configure software solutions aligned with client specifications.
• Data Analysis & Troubleshooting: Investigate and resolve data anomalies, system errors, and implementation issues.
• Client Training & Go-Live Support: Deliver training sessions for end-users, providing on-site and remote support.
• Progress Tracking & Communication: Monitor timelines against SLAs, manage core project documentation, and run status meetings.
• Client Relationship Management: Serve as day-to-day contact for customer queries.

Skills

Communication skills

Analytical thinking

Project coordination

Attention to detail

Time management

Stakeholder management

Tools

SQL

Job description

Job Title: Project Analyst (Software Implementation)

Location: Lincoln (Hybrid; approx. 2 to 3 days per week onsite)

Salary: Up to £28,000 DOE

A leading specialist software provider is looking for an analytical and client-focused Project Analyst / Implementation Project Analyst to support end-to-end software deployments and platform configurations. Working alongside dedicated Project Managers, you will play a hands-on role in analysing data, resolving technical blockers, leading user training, and ensuring smooth client go-lives.

Key Responsibilities

• System Configuration & Implementation: Partner with project delivery teams to configure software solutions aligned with client specifications.
• Data Analysis & Troubleshooting: Investigate and resolve data anomalies, system errors, and implementation issues throughout the project lifecycle.
• Client Training & Go-Live Support: Deliver engaging remote and on-site training sessions for end-users, providing hands‑on support during critical go‑live phases.
• Progress Tracking & Communication: Monitor implementation timelines against SLAs, manage core project documentation, and facilitate regular client and internal status meetings.
• Client Relationship Management: Serve as a trusted day‑to‑day point of contact for customer queries, building strong working relationships.

What We're Looking For

• Strong technical problem‑solving capabilities and high attention to detail.
• Excellent interpersonal and communication skills, with the confidence to lead training sessions and speak with external stakeholders.
• Highly organized self‑starter capable of managing priorities across concurrent projects.
• A valid UK driving licence and flexibility for occasional travel.
• Desirable: Prior experience in a technical implementation, application support, or systems analyst role; basic SQL/data manipulation skills; familiarity with healthcare/clinical software; or foundation certifications (e.g., PRINCE2).