Implementation Specialist

Hausperfekt-Gmbh-; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Aareon is Europe’s established provider of SaaS solutions for the real estate industry. The Customer Success Management (CSM) role focuses on onboarding, proactive communication with key accounts, and driving long-term customer adoption to maximize value from the software solution.

Senior Professionals apply advanced knowledge with independent work; collaboration across sales, support, and product management is essential to foster customer success and opportunities for growth within the

Qualifications

• Experience in customer success management or related field.
• Strong communication and relationship-building skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Support customer onboarding from a workflow development perspective.
• Oversee proactive communication with key accounts.
• Monitor and drive customer adoption to ensure optimal product use.
• Lay the foundations for cross-sell/upsell by highlighting Aareon and partner portfolios.
• Collaborate with sales, support, professional services and product management to maximize customer value.
• May influence others within the job area through explanations of facts and policies.

Skills

Onboarding

Account management

Customer adoption

Cross-sell and upsell

Stakeholder communication

Collaboration across teams

Education

Advanced education or equivalent experience

Job description

Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future.With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!The Customer Success Management (CSM) role is integral to ensuring long-term customer retention and success. CSMs focus on understanding the business goals and challenges of assigned customers, fostering strong relationships with key stakeholders, and advocating for them within the company.The role includes:Supporting customer onboarding from a customer workflow development perspectiveOverseeing a proactive communication channel with key accountsProactively monitoring and driving customer adoption and by ensuring that customers are utilising products in the optimal wayLaying the foundations for cross-sell and upsell by raising awareness of the broader Aareon and partner product / service portfolio amongst the existing customer baseThey collaborate closely with sales, support, professional services and product management teams to ensure customers derive maximum value from the software solution.A Senior Professional applies practical knowledge of job area typically obtained through advanced education and work experience.Responsibilities typically include:Works independently with general supervision.Problems faced are difficult but typically not complex.May influence others within the job area through explanation of facts, policies and practices.