Implementation Manager - Portugal & Spain

Uptick; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Uptick is seeking an Implementation Manager to lead Spain/Portugal onboarding from London, with regular travel to Portugal and Spain. You will guide customers through data migration, configuration, training, and project delivery to ensure rapid adoption of Uptick.

Fluent Spanish and English are required, with experience in SaaS implementations and data-driven environments. The role offers relocation options and growth into regional leadership as the market expands.

Qualifications

• Fluent Spanish and English required, both spoken and written.
• Experience in SaaS implementation or onboarding, ideally in startup/scaleup environment.
• Strong data skills and proficiency with Excel/Google Sheets.

Responsibilities

• Lead data migration, extraction, cleansing and import for customers.
• Configure customer workspaces to fit workflows and industry needs.
• Train customer teams to use Uptick post go-live and drive adoption.
• Manage implementation projects to ensure on-time delivery and success.

Skills

Fluent Spanish

Fluent English

Project management

Data analysis

Tools

Excel

Google Sheets

Job description

Uptick is the premium software built for the fire protection industry. More than 1,200 companies worldwide run their day on Uptick, using it to inspect, maintain, and protect over 3 million buildings and 40 million pieces of fire & life safety equipment across Australia, the UK and Ireland, and North America.

More than 22,000 people open Uptick first thing in the morning and work in it all day, so we make it fast, intuitive, and reliable, and we back it with a customer team that knows the industry inside out.

You will join a fast-paced, dog-friendly scaleup, working alongside people who care about the work and each other.

The opportunity

We're opening up new European markets, and we're looking for the first Implementation Manager dedicated to Portugal and Spain. You'll onboard and upskill on our product working closely with our UK Implementation team, then quickly become the go-to person for Spanish-speaking customers.

As the region grows, we expect this role to grow into regional leadership. Several people on our current implementation team have already made that move internally. This role requires fluent Spanish in addition to English, plus regular travel to Portugal and Spain. You'll be based in London, with relocation offered for the right candidate.

What you will own

• Data migration. Support customers with the collation, extraction, cleansing, and import of their data into Uptick using Excel and Google Sheets.
• System configuration. Configure customer workspaces to suit their internal workflows and industry requirements.
• Product training. Train the customer's team to use Uptick in their daily roles, driving strong adoption across our core modules in the critical phase after go live.
• Project management. Deliver implementation projects on time, keeping momentum so customers have the best chance of adopting Uptick successfully.
• Data and systems. Keep our internal systems up to date with key project dates, notes, and information for reporting and continuity.
• Relationship management. Build strong relationships with Spanish-speaking customers and lead them through the uncertainty of a new system with confidence.

What success looks like

• You consistently take new customers live and keep momentum going month after month.
• You bring a steady, growing flow of new ARR into the region.
• You keep onboarding timelines tight and predictable.
• Your live customers reach strong product health scores soon after go live.
• You become the trusted, go-to person for Portugal and Spain customers and internal teams alike.

What you will bring

• Language and travel. Fluent Spanish and English, spoken and written, plus willingness to travel regularly to Portugal and Spain.
• Experience in SaaS implementation or onboarding, ideally in a startup or scaleup.
• Strong data skills and confidence in Excel and Google Sheets.
• A solutions consulting mindset, technically precise and technologically adept.
• The ability to prioritise, track, and report on the status of your implementations.
• Curiosity and the drive to become an Uptick product expert, plus agility, resilience, and attention to detail.

Who you are

You are ambitious, positive energy and comfortable with ambiguity, including the ambiguity of building a brand-new region from scratch. Being organised and able to apply systems thinking to complex problems will help you reach high performance at Uptick.