Implementation Manager: Onboarding & Success

iHasco

Normanton on Trent

On-site

GBP 42,000 - 66,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

iHasco is seeking an Implementation Manager to drive the onboarding journey and enable customers to start realising value from day one. You will lead implementation sessions, tailor configurations, and guide customers through the setup to ensure smooth adoption.

You will host engaging onboarding webinars, manage timelines, and coordinate with Sales, Support and Success teams to deliver a joined-up customer experience with measurable outcomes, fostering long-term partnerships.

Qualifications

1+ years' experience in customer onboarding, implementation, customer success, or account management.
Excellent communication and presentation skills; confident running Teams meetings, webinars, and product demos.
Strong organisational skills with the ability to manage multiple clients and priorities.

Responsibilities

Lead engaging implementation sessions and training webinars to help customers get started confidently.
Host regular live webinars for new customers, providing practical guidance and best practices for success.
Configure accounts and optimise setup for each customer's needs, ensuring smooth implementation.
Act as the primary contact during the implementation phases, managing expectations and timelines.
Identify and remove blockers to success—technical, process-related, or knowledge-based.