Head of Implementation

Joblogic; Birmingham; On-site; GBP 100,000 - 150,000; Full time

Job summary

Joblogic invites applications for Head of Implementation to lead the end-to-end delivery of new customer implementations, from contract through go-live, for every customer routed through Core Implementation.

You will manage the delivery organisation via Implementation Team Leaders and ensure a high-quality onboarding portfolio, strong customer satisfaction, and Year 1 retention outcomes across segments.

Responsibilities

• Lead the Implementation Team Leaders and, through them, the regional squads of Implementation Consultants.
• Own resourcing and capacity planning across squads, ensuring Implementation Consultants carry a manageable, healthy caseload.
• Build capability and a clear career pathway across the function.
• Set clear objectives and ways of working for Team Leaders, and hold them accountable for the performance and capability of their squads.
• Own onboarding delivery performance for the function: go-live throughput, early time to value, time to go-live, and overall management of the onboarding portfolio.
• Own customer experience and satisfaction for all Implementation projects.

Job description

The Joblogic Story

Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK , Pakistan , and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.

Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap , expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.

With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.

Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.

Role Purpose

The Head of Implementation owns the core Implementation function: end-to-end delivery of new customer implementations, from contract signature through to go-live, for every new Joblogic customer routed through Core Implementation.

This role is accountable for the delivery organisation led through Implementation Team Leaders and their squads of Implementation Consultants.

The Head of Implementation is accountable for delivery performance, customer experience and Year 1 retention outcomes for the Implementation function, and plays a lead role in shaping the ongoing evolution of the Implementation service model.

Close partnership with Consultancy, Migrations and Enterprise Projects functions is central to delivering a consistent customer journey across segments.

Leadership & People

• Lead the Implementation Team Leaders and, through them, the regional squads of Implementation Consultants.
• Own resourcing and capacity planning across squads, ensuring Implementation Consultants carry a manageable, healthy caseload.
• Build capability and a clear career pathway across the function.
• Set clear objectives and ways of working for Team Leaders, and hold them accountable for the performance and capability of their squads.

Delivery & Performance

• Own onboarding delivery performance for the function: go-live throughput, early time to value, time to go-live, and overall management of the onboarding portfolio.
• Own customer experience and satisfaction for all Implementation projects.